Patient Care Technician (PCT)

Aspen Dental; City of Tonawanda (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Parental leave

Continuing education opportunities

Medical benefits incl. vision + FSA/H

Prescription drug coverage

401(k) plan with company match

Free urgent care visits for you and a+

Scrubs provided

Promotional growth opportunities

Monthly performance bonus

Job summary

WellNow Urgent Care is hiring a Patient Care Technician to support front-end and clinical operations. You will take patient histories, obtain vital signs, perform phlebotomy if certified, and assist providers with exams and testing.

The role includes registering patients, coordinating records, and maintaining HIPAA privacy while contributing to fast, quality urgent care. Starting pay is $19.00 per hour with benefits, onboarding education options, and opportunities for growth as we expand across

Qualifications

• High school diploma or GED required.
• Minimum 6+ months as Patient Care Technician or related role or equivalent education/certification.
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• CPR certification required.
• Strong communication, listening, and documentation skills.
• Ability to work in a fast-paced urgent care environment.

Responsibilities

• Take patient history and obtain vital signs.
• Perform phlebotomy for specimen collection if certified.
• Complete paperwork for lab tests and order processing.
• Conduct point-of-care testing (strep, flu, glucose, etc.).
• Schedule and coordinate ancillary care records for patients.
• Assist providers with exams and testing.
• Maintain patient confidentiality (HIPAA).
• Ensure exam rooms are stocked and clean.
• Document patient histories and exam findings in the EMR.
• Support efficient provider workflow during shifts.

Skills

Phlebotomy

CPR certification

Communication skills

Active listening

EMR computer skills

Team player

Patient care

Attention to detail

Customer service

High call & patient volume management

Education

High School Diploma or GED

EMT Basic certification

Medical Assistant certification (CCMA/CMA/RMA)

Tools

EMR system

Lab specimen handling tools

Job description

WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals. As a WellNow Patient Care Technician, you will be a vital part of the team and will maintain the “path” between the front end and clinical side of operations. You will be a part of a team that is dedicated to improving the delivery and quality of healthcare to our Urgent Care patients, while being part of a medical community in which you are supported in your growth as a medical professional.

Salary: Starting at $19.00 per hour

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match for your future financial security
• Free urgent care visits for you and your eligible dependents
• Scrubs provided to ensure a professional and comfortable work environment
• Opportunities for promotional growth as we continue to expand our presence
• Monthly bonus based on your performance and productivity

Essential Job Functions

Patient Care Responsibilities

• Responsible for taking patient history and obtain vital signs
• Perform necessary phlebotomy for collection of laboratory samples, if certified
• Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
• Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
• Schedule and coordinate necessary records for ancillary care for patients
• Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation, EKG)
• Maintain confidentiality with all patient information (HIPAA)
• Ensures equipment is in working order
• Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
• Maintains examination rooms and stocks necessary medical supplies
• Performs duties to ensure good patient flow
• Accompanies the provider to the bedside
• Performs tasks to improve provider efficiency during the course of a shift
• Document the provider dictated patient history including history of present illness, review of systems, past medical and surgical history, family and social histories, medications and allergies
• Document patient medical history, physical examination findings, and procedures as performed by the provider
• Committed to the specialty of Urgent Care, with a focus on serving our communities with quick, convenient and quality care with continued clinical and patient experience training

Reception Responsibilities

• Explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing
• Greets patients and completes registration process in a timely manner
• Answers and appropriately triages phone calls
• Collects patient responsibility for visits
• Printing, scanning, and faxing reports
• Cleaning of the clinic before, during, and after shift

Occupational Medicine Responsibilities

• Ensures accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards
• Completes the following Occupational Medicine testing: Urine Drug Screens Breath Alcohol Testing Hair Collection Drug Screens DOT & Non-DOT Physicals Vision and Audio Testing Pulmonary Function Testing Audiograms

Minimum Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy
• Ability to identify equipment problems and correcting or notifying team leader
• Ability to establish and maintain effective relationships with staff, patients, and families
• Computer knowledge and skills, must be able to register patients on the computer in a timely manner; including use of Electronic Medical Records (EMR)
• Ability to complete and maintain CPR certification
• Excellent listening and note-taking skills
• Ability to apply written instructions and standardize work practices
• Strong communication skills, including grammatical, spelling and verbal
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy
• Capable of working well on a team
• Friendly and customer service oriented
• Ability to manage high call and patient volume

Education

• High School Diploma or GED required

Preferred License Or Certification

• EMT Basic certification
• Medical Assistant certification through one of the following programs: Clinical Medical Assistant (CCMA) - National Healthcare Association
• Certified Medical Assistant (CMA) – American Association of Medical Technologists
• Registered Medical Assistant (RMA) – American Medical Technologists

WellNow is an EOE.

WellNow Urgent Care strives to be a leader in urgent medical care, telehealth, and occupational medicine services in the United States, offering our patients quick, convenient, and quality care for non-life-threatening injuries and illnesses.

WellNow, is part of TAG-The Aspen Group's family of healthcare brands.