Patient Care Technician I - Clinical Studies

CenExel; Anaheim (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Long Term Disability

Short Term Disability

Life Insurance

401(k)

Job summary

CenExel Clinical Research in Anaheim, CA seeks a dedicated Care Coordinator to support research participants in the Clinical Research Unit. You will assess psychosocial needs, assist with discharge planning, coordinate transportation, meals, and daily living activities, and work with MDs to implement changes.

The role requires clear communication, a high school diploma or GED, and at least 6 months in healthcare.

Qualifications

• Must communicate effectively in writing and verbally.
• Strong team-oriented mindset and collaboration skills.
• Ability to multitask and maintain meticulous attention to detail.
• Demonstrated good clinical judgment and adherence to protocols.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Assesses participants' psychosocial needs and coordinates case management.
• Observes changes in participants' status and reports to supervisor.
• Interacts with clients to resolve issues and de-escalate conflicts.
• Assists with ADLs, meal provision, and scheduling of breaks per protocol.
• Provides meals and assists with meal prep and delivery as needed.
• Supports discharge planning and completion of discharge summaries.
• Coordinates transportation for appointments and housing-related visits.
• Maintains calendars and updates records post-discharge.
• Ensures compliance with FDA, ICH, GCP, and CenExel SOPs.
• Performs additional duties as assigned.

Skills

Verbal and written communication

Team/collaboration

Multitasking

Attention to detail

Clinical judgment

Flexibility

Education

High School Diploma or GED

Job description

About Us

CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

About Us

CenExel is a leading nationwide clinical research site and patient network serving the life sciences industry. Leading in CNS and early phase studies, our 18 science-led Centers of Excellence deliver the right patients, at the right time, in the right place. Recently acquired by BayPine Capital Partners, our research sites provide unparalleled medical and scientific support in the design and execution of clinical trials. Our world-class PIs, advanced patient engagement strategies, premium data analytics, and integrated operations optimize every step of the clinical trial process.

Along with an exceptional work environment that promotes teamwork, positive leadership, and optimal work-life balance, CenExel Clinical Research also provides highly competitive compensation and a generous benefits package to full-time employees after 30 days of employment, including Health Insurance, Dental, Vision, LTD, STD, Life Ins, and 401k.

Hourly Range: $20.00 - $21.00/hr + $1.50/hr differential pay after 90 days (Depending on education, experience, and skillset)

Schedule: Full-Time 40 hours a week. (3:00 pm - 11:30 pm) hours + Must be able to work weekends.

• Must be available to work an AM shift for the first 2-3 weeks for training

Essential Responsibilities And Duties

• Assesses research participants' current psychosocial needs and identifies the case management needs.
• Observes and reports personality and/or behavior changes in subjects to the charge person or charge nurse.
• Interacts closely with clients to assist them in problem solving and to de-escalate subjects who become upset or belligerent.
• Communicates appropriately with subjects while assisting them with ADL’s, supplying them with cigarette breaks as allowed in the protocol.
• Provides the subjects with meals and snacks as allowed in the study, ensuring subjects adhere to the protocol specific dietary and smoking restrictions.
• Assists the subjects with meal prep, meal ordering, meal choices, and delivers meals depending on location.
• Assists subjects with laundry and housekeeping tasks as needed.
• Assists with nightly room and equipment checks.
• Assists with dispensing medications (if properly certified) as instructed by MD or Medication Administration Record.
• Communicates with MD in person or over the phone to receive PRN or STAT medication changes as needed for subjects.
• Assists clients with discharge planning as needed.
• Sets key goals to be accomplished with the research participants during their inpatient stay by working with each client to identify and prioritize needs and assisting with needs as relevant.
• Assists with completing discharge summaries for client discharging from the CRU (Clinical Research Unit). Ensures all information, medications, follow-up appointments are accurate, and informs treatment providers, care providers, family, referral sources of discharge.
• Coordinates transportation for discharge, appointments off unit (visit to SSI office, interview for housing), doctor appointments and ensures all calendars are updated with necessary information.
• Assists clients with other miscellaneous needs while on the unit (paying rent, paying bills, checking in with probation officers, purchasing items to maintain ADLs, obtaining clothes from shelters etc.)
• Coordinates, supervises and documents family meetings, case manager visits to the CRU.
• Assists with completion of applications for healthcare coverage, social security and food stamps.
• Develops relationships with the representatives in other agencies to support research participants in attaining services such as housing, additional mental health care, medication, medical resources, financial assistance, legal advocacy, or other as needed.
• Develops and manages weekly groups with inpatient clients focusing on psychosocial needs.
• Updates database upon discharge from CRU and/or study termination to ensure all information about subject (i.e disposition, medication, insurance, etc) is accurate and current.
• Supports and ensures strictest adherence to best practices, FDA Code of Federal Regulations, ICH (International Conference on Harmonization), GCP (Good Clinical Practices), CenExel standard operating procedures, site working Practices, protocol, and company guidelines and policies.
• Assumes other duties and responsibilities as assigned. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all inclusive.

Education/Experience/Skills

• Must be able to effectively communicate verbally and in writing.
• Must be a high school graduate or have a GED equivalency.
• 6+ months of experience in the healthcare field (Required)
• Strong team/consensus-building skills.
• Ability to effectively resolve conflict and cope with crisis situations.
• Ability to maintain appropriate and professional boundaries with clients and staff.
• Ability to multitask, have meticulous attention for detail, strong organizational and interpersonal skills, ability to demonstrate knowledge and skill in techniques of good clinical judgment, be a team player and be willing to work a flexible schedule.

Working Conditions

• Indoor, Clinic environment.
• Essential physical requirements include sitting, typing, standing, and walking.
• Lightly active position, occasional lifting of up to 20 pounds.
• Reporting to work, as scheduled, is essential.
• On-site work arrangement.

CenExel Clinical Research is an Equal Opportunity Employer. All applicants will be considered for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or status.