Patient Care Technician I

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 23,000 - 31,000; Full time

Job summary

Baystate Health in Springfield, MA, is seeking a Patient Care Technician (PCT) to support Registered Nurses with direct patient care, hygiene, mobility, and monitoring. The role requires multi-skills to assist in EKGs and various procedures on the unit.

The PCT will manage equipment, perform bedside tasks, and assist in procedures as directed, ensuring patient safety and quality care per unit policies.

Qualifications

• Must be able to read and write in English.
• Ability to maintain composure in moderate to high-stress situations.
• Excellent communication with patients and team.

Responsibilities

• Provide age-appropriate patient care.
• Monitor vital signs and document readings.
• Assist with dressings and basic procedures.
• Support patient mobility, hygiene, and comfort.
• Assist with specimen collection and labeling.
• Support Point of Care testing if required.
• Communicate care plans to team and patient.
• Respond to emergencies and maintain safety.
• Collaborate with RN and other staff for care delivery.
• Assist with clinical activities as directed by RN.
• Document treatments and activities accurately.
• Demonstrate competency in unit-specific procedures.

Skills

English proficiency

Professional composure

Effective communication

Education

Non-Graduate (Required)

Job description

Summary: Daily activities are coordinated by the Registered Nurse (RN). The PCT will perform a variety of technical tasks and bedside functions. Responsibilities include but are not limited to Direct Patient care; hygiene, skin care, mobility, and monitoring. Will have multi-skills for what is needed on the unit, to perform all duties relative to EKGs. The PCT is expected to manage equipment and perform or assist in all procedures on the unit. The incumbent is expected to perform other similar and related duties as assigned. Daily activities are coordinated by the Registered Nurse (RN). The PCT will perform a variety of technical tasks and bedside functions. Responsibilities include but are not limited to Direct Patient Care; hygiene, skin care, mobility, and monitoring. The PCT is expected to manage equipment and perform or assist in all procedures on the unit.

Job Responsibilities

• 1) Provides age-appropriate care to patients. Demonstrates the knowledge of developmental stages for the following age groups and applies developmental theories and concepts when implementing care for patients.
• 2) Monitors basic physiological parameters. Takes and records routine vital signs within the specified timeframe as indicated by periodic review of documentation. Obtains and documents weights/heights, abdominal girths, and head circumference (Pediatric Service) as per physician/nurse order 100% of the time as indicated by quarterly review of 5 records. Consistently reports any significant deviations in vital signs as outlined in the procedure immediately. Records and reports, 100% of the time, any change in the patient’s normal drainage pattern, i.e. gastric, wound, blood.
• 3) Administers treatments and procedures per Baystate Health System policy/procedure. Changes dressings within one hour of the specified timeframe per established procedure. Provides post-mortem care as directed by RN according to Baystate Health system policy. Performs all procedures outlined in the nursing procedure manual within the area of responsibility per specifications. Assists physicians with exams and simple procedures. Assures the patient's identity by checking the identification bracelet and identification band before performing any procedure.
• 4) Assists patients with the elimination of body wastes. Makes available or offers bedpan, urinal, and emesis basin immediately after patient request as indicated by the absence of patient complaints. Accurately labels and sends specimens of urine, feces, and sputum within 30 minutes of the specified time frame unless discussed with RN as evidenced by random review of reports. Accurately measures and records intake and output per the established policy as indicated by random review of intake and output forms. Administers enemas or Harris Drips as ordered per the established procedure as observed.
• 5) If applicable required to perform Point of Care (POC) testing.
• 6) Assist in the delivery of ancillary services as directed. Assists with treatment by following specified treatment plans developed for individual patients. Monitors patient’s condition during treatment and notifies appropriate personnel of unexpected occurrences. Provides information to RN based upon an observation made during patient-related care. Provides treatment within the specified time frame. Documents treatments and activities consistently.
• 7) Communicates effectively with team and patients. Interacts with patients in a respectful and informative manner. Communicates information related to patient care to the team. Recognizes culturally based patient and family needs.
• 8) Is knowledgeable of and initiates emergency procedures. Responds effectively in emergencies observed. Maintains Patient safety at all times. Communicated effectively with appropriate personnel.
• 9) Functions as a member of the team Assists team members with clinical activities. Provides feedback related to the team process. Assists team members with non-clinical activities.
• 10) Competencies and completion and maintenance of clinical recognition program for career ladder level.
• 11) Demonstrates competency for one-to-one observation of patients based on department and unit-specific needs.
• 12) Demonstrates competency in performing EKG based on department and unit-specific needs.

Required Work Experience

• 1) None

Preferred Work Experience

• 1) PCT training or CNA training preferred

Skills and Competencies

• 1) Proficient in reading and writing in English
• 2) Able to maintain professional composure in medium to high-stress situations
• 3) Effective communication skills

Education

• Non-Graduate (Required)

Certifications

• Basic Life Support - American Heart AssociationAmerican Heart AssociationAmerican Heart Association, Certified Nurse Aide - OtherOtherOther

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $17.01 - $19.55 - $22.81

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

About Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield