Patient Care Technician - ER

Insight Chicago Inc.; Coldwater (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Insight Hospital and Medical Center is seeking a Patient Care Tech to support nursing staff with patient care and clerical tasks. The role requires CPR certification, a high school diploma, and the ability to use EMR systems. Shifts include nights, weekends, and holidays, with strong teamwork and professionalism expected.

Responsibilities include data collection, monitoring vital signs, direct patient care, and basic unit support while adhering to policies and privacy guidelines.

Qualifications

• Education: High school diploma or equivalent is required.
• Certification: CPR certification prior to providing direct care; training provided.
• Skills: basic math, reading/writing, effective communication, computer use.

Responsibilities

• Provides age-appropriate patient care under licensed personnel.
• Collects patient data and reports changes to nurses.
• Delivers direct patient care as assigned.
• Assists with one-on-one patient observation as needed.
• Maintains confidentiality and cooperates with the team.
• Assists with clerical duties and EMR documentation.

Skills

Basic math

Interpersonal skills

Verbal instructions

Computer literacy

Education

High school diploma or equivalent

Tools

EMR usage

Job description

POSITION SUMMARY

A Patient Care Tech (PCT), under the direction of licensed personnel, performs various patient care activities necessary in caring for a patient or a group of patients and performs clerical/receptionist services as required. The PCT works nights, weekends, and holidays. The PCT will assist nursing/medical personnel in all areas while complying with established policies, procedures, and standards of practice in conjunction with all members of the healthcare team. The PCT understands level of independent practice and performs specific duties with appropriate supervision. The PCT demonstrates professionalism and abides by Insight’s mission, vision and values in all interactions with patients, visitors, and co‑workers.

ACCOUNTABILITIES

1. Applies knowledge and skills to provide care appropriate to the age of the patients served (i.e., infant, pediatric, adolescent, adult, geriatric), coordinated by licensed personnel.
2. Collects patient data as directed. Recognizes and reports any changes or deviations from routine to licensed nursing personnel, including abnormal vital signs, symptoms, condition changes, patient events, and patient responses to treatment.
3. Delivers appropriate direct patient care, pursuant to the patient’s needs, as assigned.
4. Assists with one‑on‑one patient observation as needed.
5. Functions as an active member of the healthcare team, conducting self‑care in accordance with hospital safety policy, with strict adherence to confidentiality of all information about patients. Consistently follows customer service standards while maintaining a cooperative team relationship with others.
6. Assists in providing clerical support including answering phones, copying, stocking of supplies and chart forms, and maintaining adequate unit and patient room supplies.
7. Demonstrates basic competency for electronic medical record documentation according to job responsibilities.
8. Performs any other job‑related duties as indicated.

REQUIRED QUALIFICATIONS

Education: Must have a high school diploma or equivalent.

Certification: Must have CPR certification prior to performing direct care; training provided.

Skills:

• Basic math skills, ability to read, write, and communicate or respond to inquiries.
• Effective interpersonal skills while maintaining a professional manner.
• Ability to carry out verbal instruction.
• Ability to input and retrieve information from a computer.

PREFERRED QUALIFICATIONS

• Previous experience in a medical setting.
• Certifications: CNA, STNA, MA, EKG, CPT, ARRT.

WORKING CONDITIONS

Personal Protective Equipment: As required by department.

Physical Demands:

• Must be able to move about hospital and between workstations, and stand for prolonged periods.
• Must be able to frequently move, lift or carry light to medium weight materials.
• Must be able to tolerate exposure to dust, fumes, chemicals, temperature changes, and possible exposure to blood and bodily fluids.

The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.

Insight is an Equal Opportunity Employer.