Patient Care Technician

Renoortho; Reno (NV); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holiday pay

401(k) plan contributions

EAP, disability and life insurance

Health and fitness program

Coffee shop onsite (main location)

Job summary

Reno Orthopedic Center (ROC) is hiring a Patient Care Technician to support patients and families throughout the surgical journey at our main ROC location. You will provide compassionate care, help with comfort, restock supplies, and assist the nursing team during perioperative periods.

A High School Diploma/GED is required; previous customer service experience is helpful, and experience in patient care is preferred.

Qualifications

• Customer service experience is desirable.
• Experience providing patient care is preferred.
• High school diploma or GED is required.

Responsibilities

• Serve as a compassionate point of contact for patients and families during the perioperative period.
• Assist with patient comfort, positioning, and basic needs.
• Restock supplies and ensure equipment is ready for use by the nursing team.
• Observe patient conditions and report changes to RN or supervisor.
• Transfer patients between beds and stretchers as needed.
• Follow emergency procedures, including CPR if required.
• Escort patients to discharge and provide a smooth transition of care.

Skills

Customer service

Education

High School Diploma/GED

Job description

• Reno Orthopedic Center wants you to join the team as a Patient Care Technician! We are seeking an enthusiastic and dedicated team member to support a smooth surgical experience and assist with essential care and comfort to patients and their families at our main ROC location.

Who are we?

AtReno Orthopedic Center (ROC), every action is driven by our employee expectations:

• We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.
• We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.
• Here, you're encouraged to own your success— we support your growth, celebrate your contributions, and empower you to take initiative.
• Continuous learning is part of who we are; we strive forconstant improvementin everything from clinical innovation to personal development.
• We value kindness as a core strength — it's how we treat our patients, our colleagues, and our community.
• Most importantly, we encourage every team member to be an advocate— for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member’s voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We’ve been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we’re still growing!

What would you do in this role?

You will play a vital role in supporting patients and their families throughout the surgical experience. You’ll serve as a compassionate point of contact, helping to alleviate stress and provide updates during the perioperative period. By tracking each patient's surgical journey, you’ll ensure that families are informed and reassured every step of the way. You’ll closely observe patient conditions, promptly communicating any changes or concerns to the assigned nurse or supervisor to maintain high standards of care. You’ll help maintain a smooth and efficient care environment by restocking supplies and ensuring equipment is ready and available. This is a hands-on, patient-centered role that truly makes a difference.

Responsibilities

• Serve as a personal contact, provide support and help to alleviate stress for families of surgical patients during the perioperative period;
• Track the patient’s surgical journey and alert patient’s family of their status as applicable;
• Observe patient’s condition and immediately communicate changes or concerns to the assigned RN or a supervisor;
• Assist in transferring patients from bed to stretcher and vice versa as needed;
• Follow emergency procedures including use of CPR if necessary;
• Escort patients out of the building following discharge;
• Stock department equipment and supplies.

Minimum Qualifications

Certifications/Education

• High School Diploma/GED;

Experience:

• Performing customer service duties.

Preferred Qualifications

• Experience providing patient care.

AtReno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritizework-life balanceby fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why chose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)

Come build your career with a team that’s committed to innovation, community, and compassion in orthopedic care. Whether you’re a seasoned specialist or just starting your journey, you’ll find purpose, impact, and growth atReno Orthopedic Center.