Patient Care Technician

The Little Clinic; Harriman (TN); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Job summary

The Little Clinic is hiring a Patient Care Technician to support daily operations and maximize patient flow while delivering excellent patient experiences. You will perform administrative tasks, document in EHR, greet patients, and assist providers in a fast-paced clinic setting.

Responsibilities include verifying identity, handling payments, collecting and logging insurance data, and helping prepare exam rooms and specimens as needed, all while following HIPAA and safety guidelines.

Qualifications

• High School Diploma or GED is required.
• Basic computer skills are required.
• Excellent administrative, communication, and organizational skill with high attention to detail.
• Basic math skills (i.e., counting, addition, and subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task‑management skills.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment per Joint Commission.
• Greet customers or patients in the front area or near the clinic.
• Clean and organize the clinic space daily and disinfect equipment.
• Answer questions while following HIPAA guidelines and consult with the provider on scope of services.
• Manage waiting room flow using Patient Queue, Appointment Tool, and Patient Kiosk systems.
• Complete the registration process and place the patient under the scheduler book.
• Verify patient identity using government-issued ID.
• Determine method of payment, describe options, collect payments, and log in EHR.
• Collect insurance information and payments, log in EHR.
• Scan documents or alert the provider to complete scanning.
• Escort patient to exam room and record chief complaint.
• Obtain vital signs and patient history and enter data in the EHR.
• Process patients in waiting area following clinic flow.
• Provide waiting patients guidance on registration, wait times, services, and payment methods.
• Answer phones, respond to questions, and perform daily patient call backs per policy.
• Participate in and prepare for off-site events as needed.
• Prepare weekly orders for provider approval; package and ship laboratory specimens.
• If a float, travel to designated clinics within a geographic area.
• Advanced PCTs may assist with specimen collection under protocols.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Administrative skills

Communication skills

Organizational skills

Math skills

Teamwork

Education

High School Diploma or GED

Job description

Job Description

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
• Greet any customers or potential patients while in the front area or near the clinic
• Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
• Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
• Verify the patient or responsible party's identity using a government-issued source
• Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
• Scanning all appropriate documents or alert the provider if they need to complete the scanning
• Escort the patient to the exam room and determine the patient's chief complaint
• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
• Continue to process the patients in the waiting following appropriate clinic flow
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
• Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
• Participate in and prepare for off‑site events as needed
• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
• If a float: Travel to designated clinics within a specified geographic area
• Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• Basic computer skills
• Excellent administrative, communication, and organizational skill with high attention to detail
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to work cooperatively in a fast-paced, team-based environment
• Excellent customer service, organizational, and task‑management skills

Desired

• Any previous experience in retail, customer service, or healthcare
• Knowledge of infection control practices

About Us

At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities. If you have a passion for helping others, we want to hear from you! Our clinics are staffed by board-certified nurse practitioners or physician assistants, licensed practical nurses, and patient care technicians who all work as a team to supply high-quality, affordable healthcare found in convenient retail settings. The primary focus of our healthcare team is to promote health and wellness through diagnosis and treatment of illnesses, preventative medicine, and individualized patient education. Here, people matter. That’s why we strive to supply the ingredients you need to create your own recipe for success at work and in life. We help feed your future by supplying the value and care you need to grow. So, whether you’re looking for balanced, competitive benefits and rewards or ongoing opportunities for growth and development– we have you covered. We are always looking for extraordinary talent to join our growing team!

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well‑Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through your Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through your industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !