Patient Care Technician

lifestance; Elmhurst (IL); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

Short & Long-term Disability

Life Insurance

401k with employer match

Paid Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Descripción de la vacante

LifeStance Health is seeking a Patient Care Technician to deliver direct patient care during Transcranial Magnetic Stimulation (TMS) services. You will be trained to administer clinical services under physician direction and support office operations.

The role involves patient communication, coordinating care, and maintaining high standards of clinic workflow, with travel within the region as needed.

Formación

• Certified Medical Assistant certification preferred.
• 2+ years of related experience in healthcare.
• BLS and CPR certified.
• Proficient in Microsoft Office with exposure to data management software.
• Experience operating a medical/mechanical device.
• Strong communication skills and detail oriented.
• Legally authorized to be employed in the United States.
• Demonstrates diversity awareness and inclusion.

Responsabilidades

• Patient Communication and Coordination: discuss TMS procedures, schedule initial consultations and answer patient inquiries.
• Administrative Support: manage patient information, pre-authorizations, and EHR documentation.
• Patient Interaction & Equipment upkeep: assist during TMS sessions, ensure clean and comfortable environment.
• Travel: occasional regional travel to cover TMS services.

Conocimientos

Certified Medical Assistant

Healthcare experience

BLS CPR certified

Microsoft Office

Medical device experience

Strong communication

Authorized to work in the US

Diversity & inclusion awareness

Herramientas

Microsoft Office

Descripción del empleo

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Description

Role Overview

The Patient Care Technician provides direct care to patients undergoing Transcranial Magnetic Stimulation (TMS) services. This position will offer the opportunity to provide patient care with a breakthrough treatment modality for the treatment of depression. We are seeking an individual that will be trained to administer in office therapeutic treatments under the direction of our Physician. This individual's primary responsibility will be to administer and manage the specific clinical services, interact regularly with patients, and additional office administrative tasks when time provides.

Compensation

Starting at $22.75/hourly, plus quarterly bonus/incentive potential

Location

180 W Park Ave Ste 150, Elmhurst, IL 60126

Responsibilities

• Patient Communication and Coordination :
  • Engage with patients to discuss Transcranial Magnetic Stimulation (TMS) procedures, ensuring clarity and understanding.
  • Handle TMS-related calls from patients, providing comprehensive information and assistance.
  • Utilize standard protocols to assess the eligibility of new patients for TMS and schedule the initial consultation with the TMS provider based on the patient's preferred location.
  • Contact patients and answer incoming patient calls to schedule appointments.
  • Address inquiries related to payment and facilitate payment collections.
  • Engage with patients to discuss and resolve outstanding balances, facilitating prompt payments.
• Administrative Support and Appointment Management
  • Review, update, and organize insurance information following established protocols.
  • Gather patient information, document, submit and manage prior authorizations for patients seeking treatment.
  • Ensure that all requisite new patient paperwork is completed accurately and uploaded to the patient's chart prior to the scheduled appointment.
  • Send and accept patient forms as needed through the Electronic Health Record.
  • Coordinate care with internal and external clinicians.
  • Exercise good judgement and professionalism.
• Patient Interaction & Equipment Upkeep
  • Utilize high tech TMS equipment (training provided) as a member of the care team.
  • Engage with the patient during treatment sessions, ensuring that the patient stays comfortable and alert
  • Ensure the TMS chair is clean and disinfected/wiped down between patients.
  • Provide an efficient experience for patients by maintaining a well-organized clinic prep and workflow.
• Travel Requirements
  • Occasional travel within the assigned region may be required to provide coverage as needed
  • Travel within region to market TMS services within the community including to other mental health providers, community centers and hospital systems

Skills & Experience

• Certified Medical Assistant certification preferred
• Two or more years of related experience within a healthcare setting
• BLS and CPR certified
• Proficient in Microsoft office with exposure to some data management software
• Experience with operating a medical/mechanical device
• Strong communication skills and detailed oriented
• Qualified candidates must be legally authorized to be employed in the United States
• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommo