Patient Care Technician

Mindful Health Solutions; Burlingame (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Company-paid training in TMS and Esket

7 holidays + 1 float holiday

Competitive PTO

Benefits for full-time

Hands-on patient care without needles

Job summary

Mindful Health Solutions in Burlingame, CA, is seeking a Patient Care Technician to join our high-volume medical office. You will deliver friendly customer service while administering TMS, Esketamine and IV Ketamine therapies, and support scheduling, insurance verification and patient check-in/out.

The role requires compassionate patient care, HIPAA compliance, and proficiency with EMR systems; BLS/CPR certification is required before start. On-site care and team collaboration are essential.

Qualifications

• Deliver exceptional customer service to patients and families.
• Maintain HIPAA and confidentiality across all interactions.
• Demonstrate strong multitasking and attention to detail.
• Proficient in Microsoft Word and Excel; accurate data entry and records management.

Responsibilities

• Provide friendly patient care while administering TMS, Esketamine and IV Ketamine therapies.
• Coordinate scheduling, insurance verification, and patient check-in/out.
• Monitor and document TMS sessions following physician protocols; ensure patient comfort.
• Address issues with patient comfort, coil contact, and system setup during treatments.
• Administer psychiatric rating scales and guide patients in completing them accurately.
• Maintain accurate patient demographics and insurance information; collect payments as needed.
• Manage multiple phone lines and respond to emails from current and prospective patients.
• Scan documents and uphold the integrity of electronic medical records.

Skills

Customer service excellence

HIPAA compliance

Multitasking

MS Word & Excel

Written and verbal communication

Education

Associate's or Bachelor's degree preferred

Tools

EMR software

Job description

Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.

• Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
• 7 paid holidays + 1 Float Holiday per year.
• Competitive Paid Time Off (PTO) accrual structure.
• Employee Benefits available to Full-Time team members.
• Hands-on patient care with no exposure to needles or blood.

Responsibilities

• Ensure compliance with HIPAA and confidentiality regulations.
• Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
• Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
• Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
• Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
• Maintain accurate schedules, patient demographics, and insurance information.
• Collect deductibles, co-insurance, and co-pays from patients.
• Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
• Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Qualifications

• Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
• Current Basic Life Support (BLS)/CPR certification is required and must be obtained prior to the employee's start date. Certification must be maintained throughout employment.
• Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
• Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
• Demonstrate outstanding written, verbal, and organizational abilities.
• Foster excellent communication and collaborate effectively within a team environment.
• Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
• Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
• Preferably hold an Associate’s or Bachelor’s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.

Pay range: $2 5 .00 to $26.50 per hour.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

About Mindful Health Solutions:

Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive. We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy. TMS is an effective, non-invasive, FDA-cleared treatment for drug-resistant depression. Esketamine is an FDA-approved prescription nasal spray for patients with treatment-resistant depression. Our IV Ketamine Infusion Therapy, an innovative treatment that helps stimulate new neural connections, restore balance in mood regulation, and provide rapid relief. Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare. Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.