Patient Care Technician

1004 Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 36,000 - 54,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Care Technician to provide direct and indirect patient care under licensed clinicians. You will support interprofessional teams, respond to patient needs, and help maintain a safe care environment on campus.

The role emphasizes compassionate care, attention to safety, and collaboration with patients, families, and staff across the Trauma Recovery Unit at Muhlenberg.

Qualifications

• High School Diploma or GED required.
• Knowledge of medical terminology and patient care needs.
• Ability to complete delegated tasks within scope of role.
• Knowledge of safety practices to protect patients.
• BLS and AHA certifications required upon hire.

Responsibilities

• Communicates with and supports the interprofessional team, patient, family and designated care partners.
• Performs direct and indirect patient care activities under supervision of licensed clinicians.
• Promotes a safe patient care environment and maintains equipment and supplies.
• Conducts patient rounds, anticipates needs and responds to call lights promptly.
• Assists with telehealth/virtual encounters and related technology as needed.

Skills

Patient care

Interprofessional teamwork

Effective communication

Flexibility

Safety protocols

Education

High School Diploma/GED

BLS certification

Tools

Epic

Vidyo

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

With a commitment to patient and family centered care, the Patient Care Technician (PCT) provides designated direct and indirect patient care activities under the direction and supervision of the licensed clinical team members in ways that value the uniqueness of each individual and addresses the physiological, emotional, and social needs of the diversity of patients served by Jefferson Health. May collaborate with all clinical departments (a/k/a/telehealth) and designated staff at the patient's site for the purpose of facilitating and assisting with telehealth encounters between patients and providers.

Job Duties

• Communicates with and supports the interprofessional team, patient, family and designated care partners.
• Performs validated and designated direct and indirect patient care activities to meet patient care needs under direction of licensed clinical team members.
• Actively promotes and maintains a safe patient care environment.
• Provides assistance in maintaining supplies and equipment available to ensure efficient unit operations.
• Conducts patient rounds as assigned, anticipates patient needs, and answers/responds to patient call light or pages promptly.
• May be assigned the role of a virtual safety associate as needed based on campus needs.
• May be required, to facilitate, under the direction of the distant provider, a clinical exam including the utilization of any required peripheral devices (e.g. electronic stethescope), other technology (e.g. video conferencing equipment) and software (e.g. Epic, Vidyo, etc) ensuring a comprehensive virtual care encounter is conducted.

Minimum Qualifications

• High School Diploma/GED
• Knowledge of medical terminology, patient care needs and their role in interprofessional team.
• Ability to complete delegated tasks within scope of role.
• Knowledge of personal care and hygiene necessary for quality of life, and ability to apply this knowledge to patients in need on a daily basis.
• Knowledge of the risks faced by patients in a healthcare environment, and the ability to take steps to reduce these risks.
• Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care.
• Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Uses the language of partnership with patients and families, engaging them in their health and health care.
• BLS - Basic Life Support
• AHA - American Heart Association Upon Hire

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Additional Qualifications

LVHN colleagues must successfully complete LVHN's inexperienced technical partner course.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift Address: 2545 Schoenersville Rd Primary Location: Lehigh Valley Hospital- Muhlenberg Position Type: Onsite Union: Not Applicable Work Schedule: Sunday-Saturday; 0700-1930 Department: 1004-06291 Trauma Recovery Unit - ED Tower - Muhl Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network is honored to be certified as a Great Place to Work® LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.