Patient Care Tech - Short Stay Observation Unit (0.9 Day/Eve)

Mercy Medical Center; United States; On-site; USD 25,000 - 34,000; Full time

Job summary

Mercy Medical Center in Cedar Rapids is seeking a Patient Care Technician to support safe, patient-centered care under licensed nurses. You will perform tasks and support functions, maintain privacy, and document care in real time.

Ideal candidate has a high school diploma or equivalent; CNA or Health Support Professional program preferred, plus 1–2 years of related healthcare experience. Must stay composed in busy settings and communicate effectively with patients, families, and staff.

Qualifications

• High school diploma or equivalent preferred.
• Completion of CNA or Health Support Professional program preferred.
• Experience in healthcare settings considered a plus.

Responsibilities

• Communicate clearly with patients, families, and team at handoffs.
• Provide safe, effective patient care under the supervision of a licensed nurse.
• Document patient care in real time and maintain patient privacy.
• Respond to emergencies within scope of practice and report changes to the nurse.
• Organize daily work, prioritize tasks, and maintain department cleanliness.
• Assist in quality improvement efforts and follow safety guidelines.

Skills

Customer service

Communication

Multi-tasking

Stress management

Education

High School diploma or equivalent

CNA or Health Support Professional program

2 years in a related healthcare program or nursing track

Job description

Work Shift

Day shift, 6am-6pm every 3rd weekend and every other holiday

Scheduled Weekly Hours 36

Summary

This position supports Mercy’s philosophy of patient centered care by providing safe and effective patient care by performing tasks and support functions under the supervision of a Licensed Nurse. Patient Care Technicians may fulfill an expanded role by performing additional tasks and responsibilities as delegated by their department.

Job Duties

Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome Provide safe and effective patient care under the supervision of the licensed nurse by performing tasks and support functions as delegated by department Observe and communicate to the licensed nurse any changes in patient condition and pertinent information regarding the needs of the patient and/or significant others Demonstrate effective and age-appropriate communication as well as the ability to understand the needs of the patient including non-verbal communication, fears, anxieties and language/cultural barriers Maintains accurate and real time documentation of patient care provided Assures patient privacy by knocking on doors, closing curtains and protecting patient information Responds within scope of practice to emergencies and life‑threatening conditions Demonstrates support for changes in practice designed to improve performance. Organize and prioritize daily work, taking into account the needs of patients, families and other health care workers Maintain cleanliness and organization of patient rooms and department work areas Assist in identifying quality improvement opportunities and demonstrate support for changes in practice designed to improve performance Ability to prioritize tasks, identify needs for changes in priorities and takes the initiative to recommend and implement changes in concert with their supervisor. Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Short Stay Observation Unit: Obtains equipment and CPMs needed for patients, with correct set up and removal as per physician orders and/or delegated to. Prepares rooms and pre-operative beds for surgery as trained and delegated to. Participates in regular stocking of supplies in patient rooms and alcoves as required by dept. standards. Demonstrates competency in computer navigation to access and find needed information effectively and efficiently as evidenced in hand-offs and documentation.

Knowledge, Skills and Abilities

Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette Creates a welcoming environment for all healthcare team members. Demonstrates the ability to provide safe and effective patient care Must have the ability to remain focused in stressful situations and perform multiple tasks quickly.

Professional Experience

Previous Patient Care Tech or Certified Nursing Assistant experience preferred

Education

High School diploma or equivalent preferred In addition, ONE of the following is preferred: completion of a Certified Nurse Assistant (CNA) or Health Support Professional program a minimum of 2 years in a baccalaureate program one year in an Associate's Degree in Nursing program comparable education, training and experience in the absence of successful completion of a CNA or Health Support Professional program

Licensure, Certification, Registration

Current certification in Basic Cardiac Life Support, in accordance with the American Heart Association required. Iowa Dependent Adult Abuse and Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Physical Requirements

Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Pay Rate Type

Hourly

Employer Statement

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer.

EEO Statement

We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

Talent Tuesdays

An open-house hiring event, every Tuesday.