Patient Care Tech, Full Time

Van Diest Medical Center; Webster City (IA); On-site; USD 25,000 - 33,000; Full time

Job summary

Van Diest Medical Center in Webster City, IA, is seeking a Patient Care Technician (PCT) to support patient care under the direction of the Registered Nurse. You will greet and register patients, answer calls, and help coordinate patient transfers to ensure smooth patient flow.

The role includes assisting with direct patient care tasks, documenting in the EMR, and contributing to a safe, efficient healthcare environment.

Responsibilities

• Greet and register patients and coordinate patient flow.
• Answer incoming calls and direct patients and visitors.
• Support patient care under RN supervision, including record documentation.
• Assist with CPR and trauma patient care when needed.
• Maintain confidentiality and ensure safety in the workplace.

Job description

Come work with an award winning team!Thanks to the readers of The Daily Freeman-Journal, VDMC was named Best Place to Work in 2023 and 2024. Van Diest Medical Center has also been recognized as a 2025 Top 100 Critical Access Hospital by The Chartis Center for Rural Health. Chartis' annual Top 100 award program recognizes outstanding performance among the nation's rural hospitals based on the results of the Chartis Rural Hospital Performance INDEX®.This marks the second year for VDMC's inclusion on the Top 100 Critical Access Hospitals. VDMC is one of only 12 hospitals in the state of Iowa to achieve this designation. Nationwide, there are 1,366 critical access hospitals. Additionally, Van Diest Medical Center (VDMC) has also been named a 2024 Top Workplaces INDUSTRY winner.Top Workplaces Industry awards celebrate organizations that have built people-first workplace cultures within their sector. The award marks them as an employer of choice for those seeking employment in the industry.Details about how Van Diest Medical Center builds a great workplace culture are available at https://topworkplaces.com/company/van-diest-medical-center/

The Patient Care Tech (PCT) is responsible for a variety of tasks and services to assist in the provision of care and comfort for patient under the direct supervision of the Registered Nurse. The PCT is responsible to greet and register patients, answer incoming phone calls, turn over rooms, coordinate patient transfer activities, assist with direct patient care, record documentation in the electronic medical record and ensure efficient patient flow.

Essential Functions:

• Maintains confidentiality of all hospital matters.
• Completes all required Competencies.
• Supports staffing/scheduling needs of the departments.
• Works weekends and holidays as scheduled.

Patient Care

• Perform specific tasks as directed by the RN and other healthcare team members per competency education and licensure. Examples include, but are not limited to: specimen collection, electrocardiogram, obtain vital signs, initiate oxygen per provider order, patient ambulation, patient lifts, perform point-of-care testing (ie. blood glucose, urine hcg, strep screen).
• Consult and seek guidance from RN and/or other healthcare team members, as appropriate and when completing new or unfamiliar tasks or duties.
• Obtain, record and/or accurately enter data into the medical record. Promptly complete documentation to ensure an accurate legal record of patient's care.
• Verbally present factual, concise, and timely information and/or patient care data to the RN, the healthcare team, patients and/or family members in a professional manner.
• Assist with CPR and Trauma patient care when needed.
• Demonstrate knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections, report potential or actual concerns immediately.

Patient Access

• Responsible for answering and transferring incoming phone calls, greeting and directing patients and visitors to their destination.
• Register ED and Med Surg patients and specified outpatients, ensure proper paperwork is signed and distributed. All registrations must be completed accurately to ensure timely billing.
• Complete insurance verification in the medical record.
• Maintains hospital/ ED Logbook including documentation of ambulance calls, on call staff requests, etc.
• Assist with security by monitoring security cameras and patient entrances
• Responsible for accurate completion of paperwork for patient transfers or admissions/ discharges
• Maintain emergency communication system database (I AM Responding) by generating messages as directed by House Supervisor or Hospital Leadership
• Perform other duties as assigned.

Three 12 hour shifts, 6:30pm-7am, every other holiday and weekend. Compensation commensurate withexperience.