Patient Care Tech, Emergency Room, 32 Hours, 7A-3P

UMass Memorial Health; Marlborough (MA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Marlborough, MA is seeking a Patient Care Technician I to assist with direct patient care in the Emergency Room. The role includes monitoring patients, communicating with RNs, and supporting safety protocols in a busy clinical setting.

Hours include day shifts with a 32-hour work week, 32 hours scheduled, and potential for a signing bonus. The position emphasizes teamwork, accuracy, and compassionate patient support in a demanding environment.

Qualifications

• High school diploma or GED is required.
• Current Basic Life Support certification is required.
• English reading/writing/communication skills are essential.
• Basic medical terminology knowledge is required.
• Competent computer skills are needed.
• Strong interpersonal skills for teamwork and patient care.

Responsibilities

• Provide timely communication to RN about patient observations and changes.
• Maintain constant observation of high‑risk patients as assigned.
• Contribute to a safe environment and assist in de‑escalation as needed.
• Assist patients with activities of daily living and mobility.
• Use proper body mechanics to help move, lift, and transport patients.
• Adhere to department policies and participate in meetings and training.

Skills

English proficiency

Communication

Medical terminology

Computer skills

Interpersonal skills

Problem solving

Calm under stress

Education

High school diploma/GED

Current Basic Life Support

Job description

Exemption Status

Non-Exempt

Hiring Range

$16.88 - $28.01

Schedule

(based on a full time schedule of 40 hours per week).

Schedule Note

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours

6:45A-3:15P

Shift

1 - Day Shift, 8 Hours (United States of America)

Hours

32

Cost Center

10021 - 2340 Emergency Room

Union

SHARE Marlborough

Signing Bonus

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team. In order to become a PCT II a caregiver must meet the full competencies outlined by the Nursing Professional Practice.

Major Responsibilities

• Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
• Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
• Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
• Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
• Assists in moving, lifting, positioning and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures, and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education: Required

• Minimum of a high school education or GED.
• Current Basic Life Support.

Experience/Skills: Required

• Demonstrated competency attainment in the Patient Care Technician I level, work a minimum of 800 hours and at least 6 months as a PCT I or 6 months of prior inpatient/outpatient direct patient care experience.
• Ability to read, write and communicate in English in a clear and concise manner.
• Medical Terminology.
• Computer skills.
• Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
• Must have proven problem-solving abilities for routine situations.
• Must be able to remain calm when under stress or in emergency situations.

Additional Note

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-Specific Competencies

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions

Position requires work indoors in a patient care environment. Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

FOR TA PURPOSES

Job Title: Patient Care Technician I

Job Profile Summary

Under the direction of the appropriate licensed clinician, the Patient Care Technician I performs a variety of patient care activities. Receives workplace education and training to assist members of the healthcare team in the care of patients.

Major Responsibilities

• Provides clear, timely communication to the RN regarding observations and changes seen in patients. Examples, but not limited to changes in skin condition, vital signs, and/or mental status.
• Provides constant observation of high-risk patients as assigned by the Resource Nurse or designee.
• Participates in the development and maintenance of a safe environment. Works to utilize interventions to de-escalate patients and if unsuccessful participates in restraints in accordance with training and education as directed.
• Assists patient with daily living activities such as personal hygiene, ambulating, meals and nourishment.
• Assists in moving, lifting, positioning, and transporting patients by utilizing proper safety techniques and body mechanics in all work-related activities.
• Maintains patient safety by performing patient safety checks, utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient.
• Takes and records vital signs (temperature, pulse, respiration, blood pressure and pulse oxymetry). Measures and records patients' weights and heights.
• Performs EKG's, Point of Care (POC) tests and bladder scanning. Collects, labels and prepares specimens for transport to lab.
• Performs other selected unit specific procedures, such as battery changes for telemetry units, checking status of unit equipment, cleaning equipment between patients and proper storage of supplies.
• Assists RN/Licensed Independent Practitioner with treatments and procedures by preparing patient, obtaining equipment and supplies, helping to position patient, providing the patient with emotional support, and cleaning up equipment and supplies following the treatment and/or procedure.
• Observes, measures, records oral food and fluid intake. Refills tube feeding bags as directed. Empties and records output, as approved, from a variety of sources, e.g., foley catheter, ostomy appliances and drainage systems. Performs ostomy care on established ostomate patients as directed.
• Demonstrates sensitivity and responsiveness to patients' needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
• Provides respectful, culturally and age-appropriate communication with patients, staff, family, visitors and others.
• Replenishes patient and unit supplies and equipment as needed.
• Requests assistance from identified resources when more direction is needed.
• Keeps current with hospital and unit changes by reading communication boards and/or books, bulletin boards, posted notices and reads and responds to UMMHC e mails on a regular basis.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures, and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications

License/Certification/Education: Required

• Minimum of a high school education or GED.
• Basic Life Support certification within 30-days as a condition of employment.

Experience/Skills: Required

• Ability to read, write and communicate in English in a clear and concise manner.
• Basic computer skills
• Basic Medical Terminology knowledge.
• Must be able to remain calm when under stress or in emergency situations

Additional Note

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-Specific Competencies

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions

Position requires work indoors in a patient care environment. Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

We will make every effort to respond to your request for disability assistance as soon as possible.