Patient Care Tech, Emergency Department, 32 Hours, 3-11P

UMass Memorial Health; Marlborough (MA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Marlborough seeks a Patient Care Tech III to support the Emergency Department and related areas. You will assist with patient care under licensed supervision, help the healthcare team, and perform related unit secretary duties as needed.

The role requires BLS and a high school diploma, with preference for PCT II/III or EMT experience. Evening shift, 32 hours weekly, with potential signing bonus discussed during interview.

Qualifications

• Minimum of a high school education or GED.
• Current Basic Life Support (BLS).
• Ability to read, write and communicate in English clearly.
• Experience in acute care/hospital settings or EMT preferred.

Responsibilities

• Provide patient care under licensed clinician guidance to meet personal needs and comfort.
• Assist members of the healthcare team and support internal/external customers.
• Perform unit secretary duties, telemetry monitoring, or remote video monitoring as assigned.
• Cross-train in phlebotomy and telemetry where applicable.
• Maintain logs, charts, and medical records per department procedures.

Skills

PCT III experience

English communication

Medical terminology

Computer skills

Ability to work under stress

Education

High school diploma or GED

Job description

Are you a current UMass Memorial Health caregiver?

Exemption Status

Non-Exempt

Hiring Range

$16.88 - $29.96

(based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details

Holidays - Every Other Holiday, Sunday through Saturday, Weekends - Every Other Weekend

Scheduled Hours

2:45P-11:15P

Shift

2 - Evening Shift, 8 Hours (United States of America)

Hours

32

Cost Center

10021 - 2340 Emergency Room

Union

SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the appropriate licensed clinician, and in keeping with unit specific standards, provides patient care to meet the personal needs and comfort of patients; and assists members of the healthcare team.

As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.

The Patient Care Tech III (PCT III) brings an additional skill set to the table. PCTs that are performing unit secretary duties, telemetry monitoring, remote video monitoring, or are working in the Emergency Department, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, and Radiology Short Stay, and Harrington Telemetry Certified & Step-Down Unit are eligible for this level.

The PCT III must fit into one of these specialties:

Unit Secretary

Functions as unit secretary assisting with patient admissions, transfers, and discharge procedures at least 5 shifts (40 hours) every 6 months. Has administrative responsibilities including, but not limited to, maintaining logs, organizing patient care charts for admission/discharge/transfer and maintenance of medical records. Enters data or retrieves medical information from the electronic medical record systems.

Remote Video Monitoring

Continuously observes multiple patients utilizing the remote video monitoring system.

Emergency Department, Step Down Unit, ICU, Dialysis, Spine Procedure Room, Endoscopy, Neurointerventional Radiology, Angiography, and Radiology Short Stay.

Telemetry Certified & Step-Down Unit - Harrington

PCT IIIs are cross trained in phlebotomy and telemetry competencies, as well as the unit clerk position. PCT IIIs will also be assigned to areas of higher acuity, such as the Step-Down Unit.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures, and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

II. Position Qualifications

All responsibilities are essential job functions.

License/Certification/Education

Required:

• Minimum of a high school education or GED.
• Current Basic Life Support.

Experience/Skills

Required:

• Demonstrated competency attainment in the PCT II level or 1 year of acute care/hospital experience or 1 year of EMT Paramedic experience.
• Ability to read, write and communicate in English in a clear and concise manner.
• Medical Terminology.
• Computer skills.
• Strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the department and across the organization and provide exceptional service to patients.
• Must have proven problem-solving abilities for routine situations and requests assistance from identified resources when more direction is needed.
• Must be able to remain calm when under stress or in emergency situations.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands And Environmental Conditions

Position requires work indoors in a patient care environment.

Hand dexterity, hearing and vision ability to take direction from a patient or provider, adjust equipment, observe and describe patient observations. Must be able to lift, up to 50 pounds. Work is of heavy demand, standing and walking most of the time with the possibility of pushing heavy equipment and bending frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.