Patient Care Tech

Kroger Family of Companies; Littleton (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies is seeking a Patient Care Technician to support clinic operations in Littleton, CO. You will assist with patient check-in, documentation in the EHR, and front-desk inquiries while upholding HIPAA guidelines and providing a stellar patient experience.

Responsibilities include managing the waiting area, collecting payments and insurance information, obtaining vital signs, and ensuring a smooth patient flow.

Qualifications

• High School Diploma or GED required.
• Basic computer skills required.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Greet customers/patients at front area.
• Clean and organize clinic space daily; log and store supplies.
• Answer questions with HIPAA guidance; consult with provider as needed.
• Manage waiting room flow using queue/appointment tools.
• Register patients and place them under the scheduler for the on-duty provider.
• Verify patient identity with government-issued ID.
• Explain payment options; collect payments and log in EHR.
• Collect insurance information and log in EHR.
• Scan documents or notify provider to scan.
• Escort patient to exam room; determine chief complaint.
• Obtain vital signs and medical history; enter into EHR.
• Provide guidance to waiting patients on registration, wait times, services, and payments.
• Answer calls and complete daily patient callbacks.
• Assist in off-site events as needed.
• Prepare weekly orders for provider approval; package specimens for shipping.
• If float: travel to clinics within geographic area.
• Advanced PCTs may assist with specimen collection per protocols.
• Must be able to perform essential job functions with/without accommodation.

Skills

Customer service

Administrative tasks

HIPAA compliance

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES - Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation

• Greet any customers or potential patients while in the front area or near the clinic

• Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection

• Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)

• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow

• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty

• Verify the patient or responsible party's identity using a government-issued source

• Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR

• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR

• Scanning all appropriate documents or alert the provider if they need to complete the scanning

• Escort the patient to the exam room and determine the patient's chief complaint

• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies

• Continue to process the patients in the waiting following appropriate clinic flow

• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods

• Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy

• Participate in and prepare for off-site events as needed

• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping

• If a float: Travel to designated clinics within a specified geographic area

• Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High School Diploma or GED*

Basic computer skills

Excellent administrative, communication, and organizational skill with high attention to detail

Basic math skills (i.e., counting, addition, and subtraction)

Ability to work cooperatively in a fastpaced, teambased environment

Excellent customer service, organizational, and taskmanagement skills

Desired

Any previous experience in retail, customer service, or healthcare

Knowledge of infection control practices