Patient Care Support Supervisor

BJC HealthCare (New); Missouri; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

Life insurance

Disability insurance

401(k) with company match

Tuition assistance

Paid Time Off

Job summary

St. Louis Children's Hospital is seeking a Patient Care Support Supervisor to oversee Unit Secretaries and Milk Technicians in the NICU. This full-time role includes Monday–Friday with weekend rotation and night shift coverage.

The supervisor will lead staffing, training and performance evaluation, coordinate with other departments, and drive process improvements while ensuring safety and regulatory standards are met.

Qualifications

• 2-5 years of experience in patient care support or supervision.
• High School Diploma or GED required; Associate's degree preferred.
• Cardiopulmonary Resuscitation (CPR) certification preferred.

Responsibilities

• Supervise and direct patient care support staff (Unit Secretaries, Milk Techs).
• Manage hiring, training, workflow assignment, performance evaluation and development plans.
• Contribute to staffing, budgeting and expense management aligned with department goals.
• Lead unit services operations and coordinate with other departments.
• Support process improvement initiatives and ensure regulatory compliance.

Skills

People management

Hiring & training

Budgeting

Regulatory compliance

Process improvement

Education

Associate's Degree

High School Diploma or GED

Job description

Additional Information About the Role

St. Louis Childrens Hospital is looking for a Patient Care Support Supervisor. This position would be supervising Unit Secretaries and Milk Techs in the NICU.

Full time position

Monday - Friday with Weekend Rotation

Night Shift

Overview

St. Louis Children's Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children's hospitals in the country, St. Louis Children's provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to "do what's right for kids."

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children's commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children's consistently ranks among America’s Best Children's Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children's was one of eight children's hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children's has been designated as a Magnet hospital for nursing excellence from the American Nurses Credentialing Center (ANCC).

Preferred Qualifications

Role Purpose

Supervises and directs needs associated with patient care support services.

Responsibilities

• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.
• Leads and supervises support services staff and assigned functional areas.
• Assists with operations of unit services and integration with other departments.
• Supports and leads process improvement efforts.
• Promotes a safe environment by ensuring regulatory requirements are completed as assigned to support staff.
• Coordinates the intake and dismissal of all outside agency personnel, including agency contracts with the hospital; procurement; management and confirmation of short term assignments; and scheduling.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Associate's Degree

Licenses & Certifications

• Cardiopulmonary Resuscitation

Benefits and Legal Statement

BJC Total Rewards

At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer