Patient Care Specialist Full-Time (Proper Brands)

Vireo Health; Crestwood (MO); On-site; USD 17,000 - 24,000; Full time

Job summary

Proper Brands in Crestwood, MO is seeking a Budtender to deliver patient-focused cannabis education and help customers select products that meet their needs. The role emphasizes compliant, compassionate service in a retail dispensary setting.

The position requires a HS Diploma or GED, 1+ years in retail, and a passion for medical cannabis. Compensation starts at $15/hour plus tips with approximately 20–29 hours per week, including weekends and possible evening shifts.

Qualifications

• HS Diploma or GED required.
• 1+ years in retail and guest services.
• Passion for medical cannabis.
• Excellent communication skills, both written and verbal.
• Customer service oriented and team centered with a positive attitude.

Responsibilities

• Delivers an exceptional patient/customer experience and educates on product options.
• Processes sales and updates POS and inventory records accurately.
• Maintains dispensary cleanliness and ensures compliance with hygiene guidelines.
• Collaborates with staff during peak hours and supports team members as needed.
• Maintains patient/customer confidentiality and professional working relationships.

Skills

Customer service

Communication

Team oriented

Attention to detail

Adaptability

Education

HS Diploma or GED

Job description

At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to products and everything in between. At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants and happy plants make happy people.

We have an exciting opportunity for a Full-Time Budtender(Cannabis Patient Care Specialist) to join us on our journey to transform our bold ambitions for the Missouri cannabis market into a reality.

Our Full-Time Budtender (Cannabis Patient Care Specialist) will work out of our location at 9933 Watson Rd., Crestwood, MO. This part-time opportunity will start at $15/hour plus tips, with approximately 20-29 hours per week, including weekends and possible evening shifts during the week.

Responsibilities for Budtender/Cannabis Patient Care Specialist:

Delivers an exceptional patient/customer experience, including, but not limited to:

• Creating a positive, memorable experience for every Proper Cannabis patient/customer;
• Ensuring the safety and satisfaction of every patient/customer;
• Maintaining a thorough knowledge of all dispensary products and medicinal qualities;
• Inquiring about any potential issues the patients/customers might be experiencing;
• Educating patients on a variety of available products that may achieve their desired outcome;
• Tailoring product recommendations to meet the patient’s/customer's needs in compliance with state law;
• Answering any questions the patients/customers may have related to dispensary products;
• Eliciting feedback from returning patients/customers to further customize recommendations;
• Serving as a brand ambassador;
• Backing up team members as necessary;
• Maintaining patient/customer flow;
• Maintaining patient/customer confidentiality.

Processes dispensary sales efficiently and accurately, including, but not limited to:

• Entering sales orders into the POS system;
• Maintaining an accurate cash count in the assigned drawer;
• Processing patient/customer payments and dispensing change;
• Updating sales and inventory records accurately;

Completes administrative duties, including, but not limited to:

• Attending team meetings;
• Collaborating with dispensary staff during times of peak business volume, as directed;
• Performing assigned dispensary side job or jobs;
• Maintaining the cleanliness of the dispensary, ensuring adherence to hygiene and sanitation guidelines;
• Maintaining professional, positive, and effective working relationships.

Requirements for Budtender/Cannabis Patient Care Specialist:

• HS Diploma or GED
• 1+ years in retail and guest services;
• Passion for medical cannabis
• Ability to quickly adapt in a fast-paced, changing, and challenging environment;
• Excellent communication skills, both written and verbal;
• Customer service oriented and team centered with a positive attitude;
• Strong organizational skills and attention to detail;
• Ability to gain and maintain a thorough understanding of the medicinal implications and effects of strains, including Sativa, Indica, and Hybrids.
• Must be 21 years of age or older
• Ability to obtain a Missouri Agent ID by start date

Preferred, but not required:

• Familiarity with Missouri medical cannabis laws and regulations;
• 1+ years of cannabis retail experience.

Environment:

This position requires the ability to reach, bend, stoop, sit, stand, and carry and lift and lift up to 30 lbs. The work environment is an environmentally controlled retail store. This position may require travel up to 10% of the time.

Disclaimer:

The information provided in this job advertisement is intended to describe the general nature and level of work performed by employees in this role. It is not an exhaustive list of all responsibilities, duties, and qualifications required for the position. Management reserves the right to modify, add, or remove job duties as necessary. The organization is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, gender identity, national origin, disability status, age, sexual orientation, or any other characteristic protected by law.

** Please do not contact Proper's Crestwood dispensary regarding the status of your application. Recruitment is not being handled by the dispensary staff. **