Patient Care Scheduler (Medical Services)

Kandu; United States; Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Insurance (Medical/Dental/Vision)

401(k) Retirement Savings Plan

PTO

13 Paid Holidays

Cell phone stipend

Life Insurance, LTD and STD

Remote work desk stipend

Job summary

Kandu, Inc. is hiring a Patient Scheduler to serve as the main contact for patients and caregivers, coordinating baseline and follow-up visits for IpsiHand therapy.

You will manage telehealth scheduling, E/M, PIN, and PFN visit timings, while maintaining accurate CRM/EHR records and clinician calendars to minimize gaps and conflicts.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of healthcare or medical scheduling experience.
• Experience with high-volume patient outreach.

Responsibilities

• Schedule baseline IpsiHand telehealth visits with patients and caregivers.
• Schedule and reschedule follow-up visits per care plan.
• Send reminders, confirmations, and follow-up on no-shows to reschedule.

Skills

Healthcare scheduling

CRM/EHR experience

Strong communication

Multitasking

Education

High school diploma or equivalent

Tools

CRM/EHR systems

Microsoft Office or Google Workspace

Job description

Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery-helping survivors improve mobility, independence, and quality of life.

Position Summary

The Patient Scheduler is the main point of contact for patients and caregivers scheduling care with Kandu Medical Services. The role mainly schedules and reschedules IpsiHand baseline and follow‑up visits so patients start therapy on time and stay on track through treatment. It also schedules Evaluation and Management (E/M) visits, Principal Illness Navigation (PIN) visits, and Patient Financial Navigator (PFN) calls. Through accurate, timely, and patient‑centered scheduling, this role helps patients get the most from IpsiHand therapy and supports KMS clinical and operational goals.

What You’ll Do

• IpsiHand baseline visits: Contact new IpsiHand patients and caregivers to schedule baseline telehealth visits within required timeframes. Confirm patient availability, contact preferences, and visit details.
• IpsiHand follow‑up visits: Schedule and reschedule follow‑up visits according to the IpsiHand care schedule. Track upcoming visit windows so no follow‑up visits are missed or late.
• Reminders, confirmations, and no‑show outreach: Send visit reminders and confirmations by phone, text, and email. Follow up quickly on no‑shows and cancellations to reschedule visits and keep patients engaged in care.
• E/M visit scheduling: Schedule and reschedule Evaluation and Management visits with KMS clinicians and manage changes to provider availability.
• PIN visit scheduling: Schedule required Principal Illness Navigation visits in line with program requirements and clinician availability.
• PFN call coordination: Work with internal teams to schedule Patient Financial Navigator calls and other patient touchpoints. Hand off patient questions to the right team.
• Documentation and calendar management: Keep scheduling records, contact attempts, and patient communications accurate and up to date in the CRM/EHR. Assist with management of clinician calendars to reduce gaps and conflicts.

What You’ll Bring

• Education: High school diploma or equivalent
• Experience: 2-4 years of healthcare or medical scheduling experience, including high‑volume patient phone outreach
• Experience with CRM/EHR systems
• Strong communication and customer service skills, with patience and empathy when working with patients who have a neurological condition and with their caregivers
• Strong organizational skills and attention to detail; able to manage multiple calendars and scheduling deadlines
• Comfortable with telehealth platforms, scheduling software, and Microsoft Office or Google Workspace
• Working knowledge of HIPAA and patient privacy requirements

Preferred Skills

• Experience with stroke or neurological rehabilitation, or durable medical equipment (DME) (a plus)
• Bilingual in English and Spanish (a plus)

What We Offer:

• Competitive Compensation ($22.00-$25.00 per hour)
• Insurance (Medical/Dental/Vision)
• 401(k) Retirement Savings Plan
• Accrued PTO
• 13 Paid Holidays
• Monthly Cell Phone Stipend (If Applicable)
• Life Insurance, LTD and STD
• Remote work desk allowance

Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate’s work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.

Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.