Patient Care Representative

42 North Dental; Maryland; On-site; USD 36,000 - 48,000; Full time

Job summary

42 North Dental is seeking a Patient Care Representative to serve as the front line for patient communication, coordinating appointments, educating patients on treatment plans and financial responsibilities.

The role focuses on exceptional patient service, accurate data entry, insurance verification, and HIPAA compliance, supporting dentists and practice operations in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Clear speaking and telephone voice.
• Comfortable in a computerized environment.
• Ability to multitask.

Responsibilities

• Interact with patients in a positive professional manner via telephone and in person.
• Schedule and confirm appointments.
• Review and educate patients on treatment plans and financial responsibilities.
• Accurately confirm insurance benefits, communicate and collect patient payment obligations.
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information.
• Respond to and reply to requests for information.
• Maintain strict compliance with HIPAA and patient privacy.
• Perform other related job duties as assigned.

Skills

Customer service

Phone etiquette

Positive attitude

Computer literacy

Multitasking

Job description

We Are 42 North Dental

Built by dentists for dentists, we continually raise the bar for what’s possible in the practice of dentistry by delivering healthy, confident smiles for life.

With our roots in Boston, the best-in-the-nation healthcare hub, we are uniquely positioned to partner with preeminent healthcare solution providers to test and launch new treatments, technologies, and add new specialties and services. It is all part of our mission to chart a bold new course for the practice of dentistry.

Our name refers to the latitude of Boston, MA, where we put down roots over 40 years ago. Boston is known as the “City of Firsts,” where innovation, collaboration, and excellence come together. These key building blocks are the foundation of any great healthcare organization.

Why You’ll Love this Patient Care Representative Job!

42 North Dental is committed to helping our supported practices provide quality dental care and exceptional patient care. To achieve this requires a commitment to securing and supporting the best and brightest – employees who share our vision and culture.

Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction. The Patient Care Representative (Dental Receptionist) will provide administrative support to facilitate the relationship between our patients and dentists. With a focus on exceptional patient service, the Dental Receptionist is the front line of patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities:

• Interact with patients in a positive professional manner via telephone and in person
• Schedule and confirm appointments
• Review and educate patients on treatment plans and financial responsibilities
• Accurately confirm insurance benefits, communicate and collect patient payment obligations
• Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
• Respond to and reply to requests for information
• Maintain strict compliance with HIPAA and patient privacy
• Perform other related job duties as assigned

Skills & Qualifications:

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in a computerized environment
• Ability to multitask

Disclosures

42NDC values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

42NDC is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, including family medical history, or any protected category prohibited by local, state, or federal laws.