Patient Care Navigator

Center for Elders' Independence; Oakland (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

The Center for Elders’ Independence in Oakland, CA seeks a Patient Care Navigator to serve as the HCBA department’s generalist and first point of contact. The role supports care coordination, triages calls, and facilitates appointments for participants.

You will work with an interdisciplinary team, handle information flow, arrange discharge transport, and help ensure timely, high-quality care within CEI’s integrated services model.

Qualifications

• Associate degree preferred and 3–5 years of experience in health plan operations or related field.
• Excellent customer service and verbal communication skills are required.
• Health plan experience with member coordination/communication and clerical management is preferred (3–5 years).
• Basic knowledge of PCs and related software; accuracy and attendance are critical.

Responsibilities

• Serve as the initial point of contact for department calls and triage accordingly.
• Provide admin support for non–PACE care coordination tasks (printing, faxing, scanning participant documents).
• Order office supplies for HCBA and manage emergency alert system installation for participants.
• Coordinate discharge transport and schedule internal and external appointments.
• Receive information, ensure delivery to the correct recipient, and facilitate communication with SNF and case managers.
• Document participant concerns and facilitate resolution; assist with data collection and scheduling.
• Support the CCSC team and care coordination services as needed.

Skills

Customer service

Oral communication

Health plan ops

Clerical management

PC skills

Education

Associate degree preferred

Tools

PC software

Job description

The Center for Elders’ Independenceis a PACE (Program of All-Inclusive Care for the elderly) organization that uses an interdisciplinary team approach to care planning and care implementation for the purpose of providing high quality, affordable, integrated health care services to the elderly, and promoting autonomy, quality of life and the ability of individuals to live in their communities.

The Position: Reporting to the Director of HCBA, the Patient Care Navigator performs as Home and Community-Based Care Based Alternatives (HCBA) department generalist and first point of contact. Independently performs assigned duties. Interacts with all levels within and outside the organization to release or receive information and handles issues within scope of the role. Requires extensive knowledge of related vendors operations; communicates directly with participants and facilitates appointments.

The hourly pay range for the Patient Care Navigator position at Center for Elders’ Independence is $25.75 to $37.75. Placement within the range is determined based on job-related factors such as relevant experience, skills, abilities, internal equity, and market data, consistent with CEI’s annual compensation review and established compensation practices.

Duties and Responsibilities:

• Acts as initial point of contact for all department calls and triages calls appropriately.
• Provides administrative support for non–PACE care coordination functions including printing/faxing/scanning of participant documents.
• Orders office supplies for HCBA.
• Manages ordering and installation of emergency alert system for participants.
• Initiates calls for clinical or administrative information as requested.
• Receives information and assures delivery to correct recipient.
• Sends clinical information as directed. Forwards incoming calls and or arranges call appointments as needed.
• Arranges for discharge transport, follow up internal and external appointments with associated transport.
• Receives SNF acceptance information and notifies case manager. Receives MD orders and assures distribution to appropriate parties. Communicates with SNF’s regarding CEI transfer paperwork and appropriate actions to be taken. Confirms receipt of orders and arrival of participant at SNF.
• Open to best practice model suggestions. Offers input and complies with department standards of care and practice as well as quality improvement activities.
• Listens to and documents participant concerns and facilitates satisfactory resolution.
• Interfaces with participants for data collection, scheduling and care coordination needs.
• Performs other duties as needed to support the CCSC team and assist with provision of care coordination services.

Qualifications:

• Associate degree preferred, and 3-5 years of progressively responsible experience related to health plan operations preferred
• Demonstrated excellent customer service and oral communication skills required
• Health plan experience with member coordination/communication and clerical management experience required (usually 3-5 years) preferred.
• Basic knowledge of PC’s and related software required. Accuracy, productivity, dependability and good attendance is critical.
• Ability to perform duties in heavy workload environment.

The above job description is intended to communicate the general function of the mentioned position and by no means shall be considered an exhaustive or complete outline of the specific tasks and functions that will be required. CEI reserves the right to change job descriptions, site assignments, and or work hours as required by the needs of the program. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Placement within the compensation range listed here is determined by job-related qualifications, experience, internal equity, and market factors, consistent with CEI compensation practices.

Salary Range

$25.75 - $37.75 USD

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Center for Elders' Independence’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.