Patient Care Navigator- ONSITE

Community Physicians; Glenview (IL); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

401(k) with company matching

Health, Dental, and Vision insurance

Health Savings Account (HSA)

Life insurance

Paid Time Off

Travel reimbursement

Job summary

Community Physicians in Illinois is seeking a Patient Care Navigator to act as a bridge between clinicians, facility staff, patients, and families, coordinating seamless transitions of care across settings.

You will provide administrative medical support, manage transition processes, and advocate for patients with emphasis on high-quality, relationship-based care. This is a full-time role with a comprehensive benefits package and travel reimbursement.

Qualifications

• High school diploma or equivalent required.
• Graduate of an accredited Medical Assistant program required.
• Certified Medical Assistant (CMA) preferred.
• 1–3 years of proven experience with EMR/EHR systems and taking vital signs.
• 5–7 years of experience in Skilled Nursing Facilities.
• Strong knowledge of medical terminology.

Responsibilities

• Coordinate transitions of care for patients and families.
• Assist with patient intake, appointments, and documentation.
• Conduct social risk factor assessments to identify unmet health or social needs.
• Attend IDT plan of care meetings and communicate with care teams.
• Assist in data collection for quality metrics and program improvement.

Skills

Communication skills

Compassion

Problem-solving

Travel willingness

Education

High school diploma or equivalent

Graduate of accredited Medical Assistant program

Certified Medical Assistant (CMA) certification

Tools

EMR/EHR systems

Job description

The Patient Care Navigator serves as a vital bridge between our medical practitioners, facility staff, patients, and their families. This role is responsible for ensuring seamless patient transitions of care across health settings by developing effective partnerships with families, facility staff, and community resources. By combining administrative medical support, smooth transition management, and dedicated patient advocacy, the navigator promotes high-quality, relationship-based support that is patient- and family-centered.

Pay: $21.50-$30 per hour

Job Type: Full-time

Schedule: 8-hour shift, Monday to Friday

Benefits Package

• 401(k) with company matching
• Comprehensive Health, Dental, and Vision insurance
• Health Savings Account (HSA)
• Life insurance
• Generous Paid Time Off (PTO)
• Travel reimbursement for community/facility travel

Key Responsibilities

Transition & Family Support

• Collaborate with patients, families, and multidisciplinary medical professional team.
• Support patients and family members with transitions to the next level of care, including setting up follow-up appointments.

Medical Assistant & Administrative Tasks

• Perform chart creation and data entry of patient demographics, medications, and diagnoses within the EMR system.
• Assist with transition clinic services, patient intake, phone calls, and documentation.

Assessments & Program Enrollment

• Conduct patient social risk factor assessments to identify unmet health or social needs.
• Identify high-risk, complex patients who would benefit from transition services, chronic disease management, or remote monitoring, and assist them with enrollment.

Interdisciplinary Collaboration

• Serve as a reliable point of contact and advocate for the patient.
• Attend IDT (Interdisciplinary Team) plan of care meetings at facilities and communicate daily with practitioners and Nurse Case Managers.

Outreach & Quality Metrics

• Assist in the collection of key quality metrics and program performance improvement data.

Qualifications & Requirements

Education & Certification

• High school diploma or equivalent (Required).
• Graduate of an accredited Medical Assistant program is required.
• Certified Medical Assistant (CMA) is highly preferred.

Experience

• Must meet at least one of the following criteria:
• High school diploma or equivalent is required.
• Certified Medical Assistant (CMA) from an accredited program is preferred.
• Current Basic Life Support (BLS) Certification.
• Minimum of 1 to 3 years of proven experience with EMR/EHR systems and taking vital signs.
• 5–7 years of experience in Skilled Nursing Facilities.
• Strong knowledge of medical terminology.

Skills & Travel Requirements

• Ability to travel to several facility locations in the area.
• Excellent bedside manner, problem-solving abilities, and communication skills.
• Deep compassion for patient care, particularly when working with medically complex older adults.

At Community Physicians, we are a dedicated, multi-specialty medical group focused on providing exceptional, relationship-based care to older adults in skilled nursing and post-acute settings. Our mission is to improve health outcomes, enhance care transitions, and preserve the dignity of every patient we serve.

Why You Should Join Us?

1. Purpose-Driven Work:
You will play a vital role in caring for medically complex older adults during their most vulnerable health transitions. Your expertise will directly impact patient outcomes, reduce hospital readmissions, and improve quality of life.

2. Collaborative and Supportive Environment:
We believe in the power of partnership. You’ll work closely with facility staff, families, and interdisciplinary teams to ensure seamless, compassionate, and coordinated care.

3. Clinical Excellence and Innovation:
We prioritize evidence-based practices and continuity of care, bringing clinical excellence to every bedside. Our model allows you to practice meaningful medicine while making a tangible difference in patients’ lives.

4. Professional Growth & Leadership:
As part of our team, you’ll have opportunities to lead, innovate, and contribute to the growth of geriatric care in our community. We invest in our providers’ development and support their journey toward excellence.

5. A Culture of Compassion and Respect:
We are committed to treating every patient with dignity, empathy, and respect—and we extend that same commitment to our team. Here, you’ll be part of a culture that values each member’s contribution and well-being.