Patient Care Customer Service Coordinator (TEMP)

Rotech Healthcare Inc.; United States; Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Quarterly bonus opportunities

Employee discount programs

401(k) and health benefits

Job summary

Rotech Healthcare Inc. is seeking a Patient Care Coordinator for Sleep Central Murray, KY. You will contact patients regarding equipment delivery, take orders, and verify information to ensure timely processing.

Responsibilities include data entry, processing orders through the Online Pharmacy system, and resolving tracking issues while maintaining confidentiality. Role offers a Mon–Fri schedule with potential 4x10s and remote work after in-office training.

Qualifications

• High school diploma or GED required.
• Background in medical field and administrative record management preferred.
• Experience with medical equipment and familiarity with medical billing preferred.

Responsibilities

• Contact patients about delivery of equipment and take patient orders.
• Verify patient information and place orders in the Online Pharmacy system.
• Transcribe patient profiles, obtain necessary documentation, and resolve tracking issues.

Skills

Strong English communication skills

Attention to detail

Time management

Independent work

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Locations: Murray, Kentucky

Categories: Customer Service/Support

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.

• Pay starting at $15 plus a Quarterly Bonus opportunity

• Mon – Fri scheduled shift within 6am – 6pm; possible 4 day work week with 10 hour shifts
• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
• Obtains medically necessary documentation
• Processes patient orders through Online Pharmacy system
• Resolves tracking issues and reschedules shipping orders for patients
• Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
• Verifies orders are complete
• Performs other duties as assigned

Qualifications

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Background in the medical field with experience in administrative record management, preferred
• Experience working with medical equipment, preferred
• Familiarity with medical billing processes and reimbursement procedures, preferred
• Knowledge of medical terminology, preferred
• Minimum of one year of related work experience, preferred

Skills and Competencies

• Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
• Ability to perform basic mathematical calculations accurately
• Capable of working independently as well as collaboratively within a team
• Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
• Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
• Strong attention to detail with the ability to multi-task effectively
• Strong English communication skills, both written and verbal

Machines, Equipment and Technical Abilities

• Ability to navigate the internet and conduct online research
• Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
• Proficiency with email communication platforms
• Working knowledge of Microsoft Outlook, Word, and Excel

Physical Demands

• Ability to lift and carry office equipment when needed
• Ability to read small print on screens and documents, requiring close vision
• Ability to sit, stand, walk, talk, and listen for extended periods

Rotech Information

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.