Patient Care Coordinator - School of Dental Medicine

Lake Erie College of Osteopathic Medicine; Florida; Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Lake Erie College of Osteopathic Medicine (LECOM) seeks a Patient Care Coordinator for its School of Dental Medicine to manage front office operations, schedule patients, balance cash and process insurance information.

You will work with faculty and students to ensure smooth patient flow, maintain HIPAA and FERPA compliance, use the AxiUm system, and support billing and data entry tasks in a fast-paced clinical environment.

Qualifications

• High school diploma or GED required.
• Bilingual applicant preferred.
• AS or BS degree with 2–5 years’ experience in a similar role preferred.
• Computer and online knowledge required.

Responsibilities

• Check-in and check-out patients and verify billing information.
• Assist in front office operations for the dental practices.
• Attend meetings approved by SDM to advance the profession.
• Supervise and manage a 10–15 chair patient practice area.
• Work with faculty and students to maintain patient flow.
• Take direction and assist dental students daily.
• Be available for work during assigned hours for student instruction.
• Report end-of-day balance and balance reports for the Financial Officer.
• Protect money, checks, and collect insurance information.
• Coordinate dental materials inventory with the Dispensary.
• Support institutional fundraising and scholarship activities.
• Participate in scholarly activity to enrich student learning.
• Be a representative of LECOM in the community and in outreach.
• Accept other duties needed for practice needs.

Skills

Patient relations

Scheduling

Bookkeeping

MS Office Suite

Data entry

Communication skills

Organizational skills

AxiUm entry

Interpersonal skills

Education

High school diploma

AS or BS degree

Tools

Jenzabar

AxiUm

Job description

Patient Care Coordinator - School of Dental Medicine

JOB SUMMARY: The Patient Care Coordinator is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, Collections and Following Policies and Procedures.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

• Must check-in & check-out patients, answer telephone and verify personal information for billing purposes;
• Must be able to assist in showing students front office business operations;
• Attend meetings approved by SDM that require advancement of your profession;
• Must be responsible and accountable to supervise and manage a 10 -15 chair patient practice area;
• Must work in conjunction with the faculty & students to maintain patient flow;
• Must be able to take direction and receive assignments to help the dental students on a daily basis;
• Must be available for work during the hours assigned, for student instruction and practice development;
• Responsible for reporting EOD (End of Day) and balancing reports for the Financial Officer;
• Protect money, checks, credit cards and collect insurance information;
• Coordinate Dental materials Inventory with the Dispensary;
• Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
• Participate in scholarly activity so to enrich and broaden the student learning experience;
• Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
• Accept other duties needed/assigned for the practice needs.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Computer experience in the dental or other related field to allow for AxiUm computer program entry;
• Knowledge of Patient Relations, Scheduling and Bookkeeping;
• Knowledge of ADA Coding, Dental Insurance and reimbursement;
• Compliance with State and Federal Regulations and Safety Protocols, at the practice level;
• Knowledge of patient’s privacy (HIPAA) and student privacy (FERPA);
• Follow proper OSHA and safety guidelines; Protect equipment (office, dental, facility);
• Strong communications skills are essential as well as computer literacy (MS Office Suit [i.e. Word, PowerPoint and Excel…etc.]) and accurate data entry skills;
• Excellence organizational skills must be accurate and attentive to detail;
• Must be trained and certified on the Institutional Data System, Jenzabar;
• Maintaining an established work schedule;
• Effectively using interpersonal and communications skills including tact and diplomacy;
• Effectively using organizational and planning skills, including attention to detail and follow-through;
• Assessing and prioritizing multiple tasks, projects, and demands;
• Maintaining confidentiality of work related information and materials;
• Establishing and maintaining effective working relationships;The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
• The ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM;
• The ability to accept work directives from managers and supervisors in a respectful and cooperative manner; and
• Be able to be flexible to accept other duties needed/assigned for the practice needs.

MINIMUM QUALIFICATIONS:

Education and experience equivalent to: High school diploma or GED required. Bilingual applicant preferred. AS or BS degree with work experience of 2-5 years’ in a similar job responsibility preferred. Computer and online interactive knowledge a must

The Lake Erie College of Osteopathic Medicine offers challenging, enjoyable, and rewarding positions as faculty and staff at our campuses in Erie and Greensburg, Pennsylvania; Elmira, New York; and Bradenton, Florida.
Each employee contributes directly to LECOM’s growth and success and takes pride in being a member of the LECOM family. Employees embrace the osteopathic principles of compassionate and caring primary health care and serve as professional role models for LECOM students.
We are very excited to welcome you to our vibrant and engaging work culture, where you can grow, develop, and share your talents. We look forward to your personal contribution to LECOM’s mission of excellence in education, research, clinical care, and community service. You will find that we provide a highly productive and energetic workplace, with unlimited opportunities for personal satisfaction and career advancement. We are confident that you will agree that LECOM is a great place to work!
LECOM offers competitive wages and benefits. EEO/AA/M/F/Vets/Disabled

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