Patient Care Coordinator (Riverside)

SHPCA SCAN Health Plan; California (MO); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus program

Wellness program

Generous PTO

Eleven paid holidays per year

401(k) with employer match

Tuition reimbursement

Remote/Field work - Riverside, CA

Job summary

SCAN Health Plan is seeking a Patient Care Coordinator to support clinicians and coordinate care for members, helping them stay healthy and independent.

You will work with SCAN clinicians to coordinate care, arrange services and transportation, obtain records, manage calls, and ensure timely, high-quality service. This role offers remote/field work around Riverside, CA with a strong focus on patient-centered care.

Qualifications

• High School Diploma or equivalent experience.
• Associate's degree or equivalent experience preferred.
• 1+ years of related experience required.
• Bilingual Spanish proficiency is preferred but not required.
• Technical and problem-solving abilities; strong communication.
• Organizational and multitasking skills.

Responsibilities

• Coordinate essential patient care by processing orders and arranging services.
• Coordinate patient appointments and transportation with insurance and documentation.
• Obtain patient care records from hospitals, doctors, labs and vendors.
• Manage calls, mail, faxes and emails; prepare forms and refill prescriptions.
• Maintain inventory of supplies for clinical staff; stock and order as needed.
• Conduct home visits to complete assessments and deliver supplies.
• Communicate professionally with members, caregivers, clinicians, vendors.
• Seek improvements from patient feedback and propose solutions.

Skills

Healthcare coordination

Communication skills

Interpersonal skills

Clerical skills

Organizational skills

Multitasking

Spanish bilingual (preferred)

Education

High School Diploma or equivalent

Associate's degree preferred

Job description

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the \"12 Angry Seniors\". Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

*Position will work remote & in the field about 25% of the time in Riverside, CA & the surrounding areas*

The Job

The Patient Care Coordinator will support SCAN clinicians and coordinate care for SCAN members to achieve SCAN's mission of keeping seniors healthy and independent.

You Will Work closely with SCAN clinicians to coordinate and deliver excellent healthcare to our members.

• Independently coordinate essential patient care by processing orders, relaying orders to vendors, arranging services, ensuring timely service delivery, and obtaining reports or results when applicable.
• Coordinate patient appointments and transportation, ensuring specialists accept patient insurance and have all necessary documentation or authorization, visits are conducted on time, and that we obtain documentation and recommendations from visit.
• Obtain patient care records and results from hospitals, doctor's offices, labs and other vendors.
• Manage and triage incoming calls, mail, faxes and emails, including preparing forms for clinician completion and refilling approved prescriptions.
• Maintain inventory of supplies and materials needed by clinical staff, including stocking and ordering supplies as necessary.
• Conduct home visits with patients to complete assessments, deliver essential supplies, or facilitate virtual clinical visits.
• Communicate professionally with members, caregivers, clinicians, vendors, and community partners while promoting the mission, vision, and values of SCAN Health Plan.
• Seek out opportunities for improvements from trends in patient feedback or issues and propose viable solutions.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• High School Diploma or equivalent experience.
• Associate's degree or equivalent experience preferred.
• 1+ years of related experience required.
• Training or certification as a Medical Assistant preferred.
• Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.
• Bilingual Spanish proficiency is preferred but not required.
• Candidates without bilingual skills will be given full consideration based on their qualifications, experience, and ability to perform the essential functions of the role. (Test will be administered to assess proficiency if applicable.)
• Technical expertise - Basic technical skills for functional area
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Clerical skills
• Interpersonal skills
• Oral and written communication skills
• Organizational skills
• Ability to multi-task and prioritize.

Tuberculosis Screening Policy

To ensure the health and safety of our members, if you are selected for this position, your job offer with SCAN will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you to provide information required in this policy, SCAN will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.

What's in it for you?

• Base salary range: $20.00 to $27.50 per hour
• Work Mode: Remote/Field - Riverside, CA
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

Why consider a career at SCAN?

• A competitive compensation and benefits program;
• An annual employee bonus program;
• Generous paid-time-off (PTO);
• Eleven paid holidays per year;
• Excellent Retirement Savings program;
• A work-life balance; and
• An opportunity to become part of a team that makes a difference to our members and our community every day!

At SCAN we believe that it is our business to improve the state of our world.

Each of us has a responsibility to drive Equality in our communities and workplaces.

We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Aff…

A background check is required.

#LI-CS2 #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.