Patient Care Coordinator - Portland Metro Area Multiple clinics

Agence PROvidence; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Premium Float pay included

Mileage reimbursement (may be eligible

Job summary

Providence Health & Services - Oregon seeks a Patient Care Coordinator to greet patients, coordinate schedules, verify insurance, and support both front- and back-office operations. You will serve as a key liaison among patients, providers, and care teams to ensure a smooth patient experience in a busy clinic setting.

The role emphasizes exceptional customer service, discretion with confidential data, and proficiency with the EPIC EMR system to maintain accurate records and workflows.

Qualifications

• 1 year of experience in a medical/healthcare setting.
• Experience delivering high-level customer service in a fast-paced environment, handling confidential data with discretion.
• Electronic Medical Records (EMR) experience, particularly with EPIC.

Responsibilities

• Serve as the first point of contact for patients and visitors in person or by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front- and back-office duties including scheduling, registration, insurance verification, updating demographics and patient support.
• Maintain clinic efficiency through accurate documentation and EPIC workflow adherence.
• Support Providence’s mission of compassionate, high-quality care through growth and proficiency.

Skills

Customer service

Communication

Multitasking

Tools

EPIC EMR

Job description

The Patient Care Coordinator is the first point of contact, delivering excellent customer service to patients and visitors both in person or by phone as well as acting as a liaison between patients and providers throughout the administrative flow of the patient experience. Performs all core front and back office duties with increased independence and demonstrated proficiency. Typically supports or independently handles routine and basic healthcare services to ensure smooth clinic operational excellence in support of Providence patient and their families.

We are growing and hiring for multiple openings in Primary Care and Specialty Care Clinics in the Portland Metro Area (Multnomah, Washington, Clackamas, and Yamhill Counties).We will discuss current open positions and your preferences during the interview.

Providence caregivers are not simply valued – they’re invaluable. Join our team at PROVIDENCE HEALTH & SERVICES - OREGON North and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Staffing Resource Department is a float pool of Patient Care Coordinators which serves the PMG clinics in the Portland Metro area (Multnomah, Clackamas, Washington, and Yamhill counties). You will serve patients seen in Primary Care, Pediatrics, and Specialty Care. Shifts are generally 8 or 10 hours with no weekend work required.If you are interested in variety and working with a supportive, tight-knit team, the float pool is the place for you!

• Premium Float pay included
• May be eligible for mileage reimbursement

Key Responsibilities

• Serve as the first point of contact, providing exceptional customer service to patients and visitors in person and by phone.
• Act as a liaison between patients, providers, and care teams to ensure a smooth patient experience.
• Perform front and back-office duties, including scheduling, registration, insurance verification, updating demographic information and patient support.
• Maintain clinic efficiency through accurate documentation and adherence to workflows within the electronic medical record (EPIC).
• Demonstrate growth and proficiency in supporting Providence’s mission of compassionate, high-quality care.

Able to manage multiple tasks and competing priorities

Required Qualifications

• 1 year of experience in medical/healthcare setting.
• Experience providing a high level of customer service in a fast paced environment, including handling confidential data with discretion.
• Electronic Medical Records (EMR) experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.