Patient Care Coordinator Metro Optics Hunts Point

EssilorLuxottica; New York (NY); Vor Ort; USD 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health care

Retirement plan

Paid time off

Employee discounts

Zusammenfassung

EssilorLuxottica seeks a patient-focused receptionist to support a bustling optometry practice in New York. You will coordinate daily admin tasks for doctors, visitors, and patients to ensure a smooth patient experience and efficient clinic operations.

Responsibilities include greeting patients, answering calls, scheduling appointments, handling confirmations, and processing charges. You will safeguard confidentiality and contribute to a welcoming, high-quality eye care environment.

Qualifikationen

• High School diploma or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service skills (internal and external).
• Strong communicator and listener; good problem-solving ability.

Aufgaben

• Greets patients without delay.
• Prompts and answers the telephone in a friendly, courteous manner.
• Schedules appointments in person or by phone to optimize patient and provider time.
• Keeps patient appointments on schedule and notifies doctors/providers of delays.
• Facilitates reminder calls for appointment confirmations and order pickups.
• Records and updates financial information, collects patient charges, and handles third-party claims.
• Maintains office inventory and equipment; orders supplies with Practice Manager.
• Protects patients' rights by keeping medical, personal, and financial information confidential per HIPAA.
• Maintains a safe working environment and adheres to company policies.
• Works weekends and evenings as needed; adheres to attendance policies.

Kenntnisse

Customer service

Communication

Problem solving

Teamwork

Ausbildung

High School diploma or equivalent

Tools

POS systems

Patient record systems

Jobbeschreibung

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Metro Optics has provided superior patient care in our community and we are committed to hiring team members who are dedicated to ensuring excellent vision care is provided to every patient. Our practice fosters a work culture which supports teamwork and builds upon the skills and talents of our employees. We value individuals of integrity who are positive, dependable, and flexible in their work. In return we provide a positive and supportive work culture, offer tremendous incentive opportunities, and support professional development.

Our Practice strives to improve quality of life for our patients each day by providing the finest in eye care, expert optical professionals, and an inviting environment. We provide a wide range of vision care services including full-scope optometric patient care, ocular disease management, routine comprehensive eye exams, refractive services, Vision Therapy, and more. Our Optometrists utilize their knowledge, efficiency, and the most modern technology to provide the best vision for everyone.

Our Practice is a part of TeamVision, a Management Service Organization withinEssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.Together, we provide operational excellence to eyecare professionals with an aim to be the leading eye care provider in our community.

JOB DESCRIPTION

GENERAL FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
• Protects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines both medical and vision insurance eligibilty in accordance with patients current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

• High School graduate or equivalent
• 2+ years of office experience in a healthcare setting
• Strong customer service skills (internal and external)
• Strong communicator and listener
• Problem solving ability

PREFERRED QUALIFICATIONS

• Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
• Basic knowledge of services, products, vision insurance plans/coverage and office operations
• Strong interpersonal skills

Pay Range:16.00 -

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.