Patient Care Coordinator - IV Therapy (PRN)

900 Emory Healthcare; Warner Robins (GA); On-site; USD 36,000 - 48,000; Part time

Job summary

Emory Healthcare seeks a Patient Care Coordinator to schedule appointments for new and established patients and to serve as the primary point of care for patients and families.

The role supports front desk and back-office functions, coordinates referrals and imaging, handles data forms, and assists with patient training and precertifications as needed. On-call and part-time shifts may apply.

Qualifications

• High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
• A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
• Competencies include: high level of customer service, excellent communication, teamwork, time management, and empathy.

Responsibilities

• Schedules return visits.
• Schedules ancillary appointments.
• Registering or scheduling new patients.
• Scheduling imaging and procedures within their local clinic.
• Completing patient data forms.
• Coordinating provider referrals.
• Retrieving medical records.
• Acts as an administrative resource for all staff in patient care coordination.

Skills

Customer service

Communication skills

Teamwork

Time management

Empathy

Education

High school diploma or GED

Bachelor's degree or enrolled in a bachelor's program considered in lieu of experience

Job description

Work Shift: Day - 8 Hour (United States of America)As Needed Basis Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.

Additional duties may include:

• Schedules return visits
• Scheduling ancillary appointments
• Registering or scheduling new patients
• Scheduling imaging and procedures within their local clinic
• Completing patient data forms
• Coordinating provider referrals
• Retrieving medical records
• Acts as an administrative resource for all staff in the coordination of a patient's care.
• Works collaboratively with management to remedy or elevate patient complaints.
• Covers for front desk and other back office staff as needed.
• Provides basic support for the training of new PCCs and other administrative staff as needed.
• Completes precertification authorizations as required.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role is required. A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.

A successful candidate will possess the following competencies and skills:

• Ability to provide a high level of customer service
• Excellent communication skills, both verbal and written
• Ability to work in a team environment
• Time management skills
• Empathy for others

PHYSICAL REQUIREMENTS (Medium):

20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS:

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

Please note that one week's advance notice is preferred.

Scheduled Weekly Hours: 4 FTE: 0.1 Expanded Work Shift: On Call:

We're pleased to announce that Emory Healthcare and Houston Healthcare have joined forces to better serve our communities and strengthen our mission. This integration marks an exciting step forward, combining our shared values and complementary strengths. What This Means for Job Seekers While our organizations are integrating, each will continue to operate separate hiring processes for the time being. We're committed to a smooth transition and will keep you informed as we align our operations. Thank you for your interest in joining our teams—we're excited about what the future holds. We're committed to a smooth transition and will keep you informed as we align our operations. Thank you for your interest in joining our teams—we're excited about what the future holds. Houston Healthcare is the premier health organization in Middle Georgia, serving as a cornerstone for health and wellness for the community since 1960. Strategically positioned to connect people, community, and quality care, Houston Healthcare is a caring health system, dedicated to excellence today and tomorrow. With two main hospitals and 7 separate campuses, HHC's combined capacity of 282 beds serves over 300,000 patients in Houston County and surrounding communities annually.