Patient Care Coordinator I (Philadelphia)

OP Specialty Bracing; Philadelphia (Philadelphia County); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance and AD&D

Retirement Savings Plan

Paid Time Off (PTO) & Holidays

Job summary

OP Specialty Bracing is seeking a Patient Care Coordinator to be the first contact for patients and referral sources. You will greet patients, verify insurance, collect demographics, schedule appointments, and support clinical staff in a fast-paced pediatric setting.

The role emphasizes exceptional communication, meticulous attention to detail, discretion with confidential information, and teamwork to maintain smooth office operations.

Qualifications

• High school diploma or associate degree required; related experience and/or training acceptable.
• Prior experience in a pediatric or medical front-office setting is a plus.
• Ability to verify insurance, collect demographics, and schedule appointments.

Responsibilities

• Greet patients and check them in/out; answer multi-line calls.
• Register patients, collect insurance information, verify coverage.
• Coordinate with referral sources and physician schedules.
• Support clinic staff and maintain patient charts in the EHR.
• Maintain HIPAA compliance and handle confidential information.
• Assist with billing documents and patient balances.
• Facilitate delivery of devices to patients and arrange appointments.

Skills

Customer service

Communication

Detail oriented

Multitasking

HIPAA compliance

Strong organizational skills

People skills

Computer literacy

Education

High School or Associate Degree

Tools

Nymbl software

Job description

OP Specialty Bracing is growing, and we believe our team is the key to our success. We are hiring a Patient Care Coordinator to join our team. If you are a motivated, caring individual who wants to make a difference in the lives of children, we encourage you to apply today!

Position Description

Our Patient Care Coordinators are our first point of contact with our patients and referral sources and are the face of our company. To be successful in this role the Patient Care Coordinator will enjoy interacting with children, be detail oriented and have strong organizational and people skills. In this role the ability to multitask in a fast-paced environment and being a team player are integral. A high level of discretion to maintain confidentiality of sensitive information is a desirable attribute; along with the ability to work with minimal supervision, handle pressure and meet deadlines.

Core Responsibilities

Customer Service:

• Greeting patients
• Checking patients in and out
• Multi-line phone coverage
• Liaison for referring physicians/groups
• Register patients by collecting insurance information, demographics, etc.
• Detail oriented
• Able to provide general company and services information
• Good verbal and written communication skills
• Compassionate, efficient, and professional
• Initiate product delivery to patients at checkout, including contact with referring physician and/or insurance companies.

Administrative

• Verify patient insurance and initiate prior authorizations
• Collect patient balances
• Coordinate with referral sources to obtain physician schedules
• General chart maintenance using Nymbl software
• Scan and upload documents to electronic chart
• Support the clinic staff and office flow
• Chart checks for fitting appointments using the standard checklist form
• Work closely with billing team to ensure all documentation for claims are uploaded
• General office organization
• Following standard practices to deliver patient devices
• Ability to multi-task
• Adaptable to a dynamic environment
• Exceptional computer skills
• Maintain HIPAA compliance

Schedule Maintenance

• Coordinate and schedule all appointments.
• Review patient no shows daily: call, document, and reschedule appointments

Education/Experience:

High School or Associate Degree; related experience and/or training.

Benefits Offered For Eligible Employees

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long & Short-Term Disability
• Life Insurance and AD&D
• Retirement Savings Plan
• Paid Time Off (PTO) & Holidays

Equal Opportunity Employer

OPSB is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

At OP Specialty Bracing, kids are at the heart of everything we do. Our cause is simple: to improve the lives of children with orthopedic conditions and support their families every step of the way. From fractures and clubfoot to cerebral palsy, scoliosis, plagiocephaly, limb loss, and more, our certified clinical team treats the whole child in partnership with their care team. Helping kids is what we do; changing their lives is how we make a difference.

OPSB offers specialized pediatric clinics across the country, including in major children’s hospitals, ensuring that every child gets top-notch, kid-focused care. Our pediatric focus means that all our resources, from products to educational videos and print materials, are designed specifically towards the treatment of kids. With a growing library of resources and patient stories, we make the transition to treatment easier for families.

We’re not just providing care—we’re pioneering it! Our team is constantly developing new, cutting-edge solutions in pediatric orthotics and prosthetics, because we believe every child deserves the very best. At OP Specialty Bracing, pediatric care is not just something we do—it’s our passion, our purpose, and our promise to the kids we serve.

The Pay Range For This Role Is

19.24 - 24.04 USD per hour (Philadelphia, PA)