Patient Care Coordinator I - Northwest

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); Hybrid; USD 37,000 - 53,000; Full time

Benefits offered by this job

Retirement plan

Employee assistance program

Paid sick leave

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to support scheduling and patient care coordination at our Northwest clinic. The role emphasizes accurate scheduling, communication with patients and care teams, and ensuring smooth transitions between care settings.

Ideal candidates will have strong customer service, detail orientation, and familiarity with scheduling software such as Epic. This is a full-time temporary position with hybrid work options in Seattle.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize and prioritize concurrent responsibilities.
• Ability to communicate clearly in person, on the phone, and in writing.
• Proficient with MS Word, email, and Windows data entry.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline-driven healthcare environment.
• Active listening and relationship-building skills.

Responsibilities

• Schedule patient appointments and outside consults; coordinate with departments for efficient flow.
• Work with patients, families, providers, and staff to identify needs and provide information.
• Update patient and caregiver contact information in the EHR.
• Communicate scheduling details with physicians, therapists, technologists, and nurses.
• Prioritize scheduling requests and manage emergencies as needed.
• Support department functions and assist with cross coverage or special projects.
• Assist with training of new staff and update provider templates.
• Triage calls from referring physicians, patients, and others seeking care.
• Collect and enter patient demographics and insurance information; assist with financial clearance.
• Coordinate Commercial Cell Therapy Portal Access (IMTX).
• Distribute work to Program Assistant and/or Patient Care Coordinator Assistant.

Skills

Customer service

Communication

Problem solving

Attention to detail

Time management

Independent work

Active listening

Education

Bachelor's degree (BA or BS)

High school diploma or equivalent

Tools

Epic scheduling

Scheduling software

Windows-based data entry

MS Word

Job description

Patient Care Coordinator I - Northwest

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

This is a Full-Time Temporary role working weekdays and will have the opportunity to work partially at our Northwest Clinic location and Remotely.

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Qualifications

Required:

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor's degree (BA or BS)
• Minimum of 2 years of experience in a patient care setting preferred
• Experience with Epic or other scheduling and registration software

The hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.

This is a Full-Time Temporary role working weekdays and will have the opportunity to work partially at our Northwest Clinic location and Remotely.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, paid sick leave (1 hour for every 30 hours worked), and prorated paid holidays (up to 11 days per year).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.