Patient Care Coordinator I - Intake

Fred Hutchinson Cancer Research Center; Seattle (WA); Hybrid; USD 37,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flexible spending accounts

Life insurance

Disability insurance

Retirement plan

Tuition reimbursement

Paid vacation

Paid sick leave

Paid holidays

Paid parental leave

Employee assistance program

Onsite health clinic

Job summary

Fred Hutchinson Cancer Center is seeking a Patient Care Coordinator I to act as a professional liaison for patients and families, care providers, and other departments. The role uses critical thinking to manage complex scheduling using multiple systems and to ensure smooth transitions in care, developing trusted relationships with patients.

This role offers partial on-site work at the South Lake Union Campus and remote work, with 1.0 FTE (40 hours/week) Monday–Friday 8:00 am–4:30 pm.

Qualifications

• Demonstrated customer service skills.
• Ability to communicate verbally in person, on the phone, and in writing.
• Proficient in MS Word, email, and data entry in Windows-based environment.
• Ability to solve complex problems and meet patient needs.

Responsibilities

• Schedule all patient appointments related to treatment and referrals; coordinate with departments to ensure efficient flow.
• Work with patients, families, visitors, providers, and staff to identify needs and provide information.
• Update patient demographics and insurance information in registration databases.

Skills

Customer service

Verbal and written communication

MS Word & data entry

Problem solving

Independent work

Organization & prioritization

Education

High school diploma

Bachelor’s degree preferred

Tools

Epic

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

This role will have the opportunity to work partially at our South Lake Union Campus and remotely.

1.0 FTE - 40 hours per week - Monday through Friday 8a-4:30p

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Qualifications

Required:

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs

  Preferred:

  • Bachelor's degree (BA or BS)
  • Minimum of 2 years of experience in a patient care setting preferred
  • Experience with Epic or other scheduling and registration software

  The hourly pay range for this position is from $27.01 to $38.45 and pay offered will be based on experience and qualifications.

  This role will have the opportunity to work partially at our South Lake Union Campus and remotely.

  1.0 FTE - 40 hours per week - Monday through Friday 8a-4:30p

  Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

  Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).

  Additional Information

  We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.