Patient Care Coordinator I - Float - Per Diem

Fred Hutchinson Cancer Center (Fred Hutch); Seattle (WA); Hybrid; USD 4,279,000 - 6,090,000; Part time

Benefits offered by this job

Retirement savings plan

Employee assistance program

Paid sick leave

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking a Per Diem Patient Care Coordinator I to support complex scheduling for patients and families. The role blends remote coordination with 1–2 onsite days per month at our South Lake Union location.

Shifts are Monday–Friday 8:30am–5:00pm, with coverage needs; the department emphasizes continuity of care, cross-department collaboration, and timely communication. Competitive hourly pay is offered, commensurate with experience.

Qualifications

• High school graduate or equivalent.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Proficient in MS Word and data entry in a Windows-based environment
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented healthcare environment.
• Attention to detail to ensure scheduling accuracy.

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in the EHR when needed.
• Communicates with providers, technologists, and nurses regarding scheduling needs and treatment schedule.
• Manages and prioritizes scheduling requests.
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Assist with training of new staff.

Skills

Communication skills

Scheduling software

Customer service

Independent work

Education

Bachelor's degree

Tools

Epic scheduling software

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

This position will be Per Diem, with shifts available Monday-Friday from 8:30am-5pm. Shifts are not guaranteed and will be available only when coverage is need. This position will be hybrid, requiring 1-2 days per month onsite at our South Lake Union location.

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Qualifications

Required Qualifications

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Coping skills.
• Ability to identify and triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred Qualifications

• Bachelor's degree (BA or BS)
• Minimum of 2 years of experience in a patient care setting preferred
• Experience with Epic or other scheduling and registration software

The hourly pay range for this position is from $31.06 to $44.21, which includes the per diem differential, and pay offered will be based on experience and qualifications.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, an employee assistance program, and paid sick leave (1 hour for every 30 hours worked).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans.

If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.