Patient Care Coordinator I - Evergreen

Fred Hutchinson Cancer Center; Kirkland (WA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Flexible spending accounts

Retirement plan

Paid vacation

Paid holidays

Tuition reimbursement

Employee assistance program

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking a Patient Care Coordinator I to act as a professional liaison for patients and families, care providers, and Fred Hutch departments. You will use critical thinking to manage scheduling requests across multiple systems and ensure smooth transitions between care settings, building trusted patient relationships.

This role may work partially at our Evergreen site in Kirkland and remotely.

Qualifications

• High school diploma or equivalent is required.
• Ability to work independently, organize, and prioritize concurrent responsibilities.
• Clear verbal and written communication in a healthcare setting.
• Proficient with MS Word, email, and data entry.
• Strong customer service and problem-solving skills.
• Ability to manage high-pressure, deadline-driven environments.
• Attention to detail and ability to identify and eliminate errors.
• Active listening and relationship-building with boundaries.

Responsibilities

• Schedule patient treatment appointments and referrals; coordinate with departments for efficient flow.
• Work with patients, families, providers, and staff to identify needs and answer questions.
• Update patient and caregiver contact information in the EHR.
• Communicate scheduling needs to providers, technologists, and nurses; notify parties as needed.
• Prioritize scheduling requests and triage calls from referring physicians and patients.
• Recognize emergencies and initiate appropriate code procedures.
• Support department functions and cover additional duties as needed.
• Assist with training of new staff and provider template updates.
• Coordinate access to the Commercial Cell Therapy Portal (IMTX).
• Distribute workload to the Program Assistant and/or Coordinator Assistant.

Skills

Independent work

Organizational skills

Verbal communication

MS Word

Data entry

Customer service

Problem solving

Attention to detail

Active listening

Relationship building

Education

High school diploma or equivalent

Bachelor's degree

Tools

Epic Scheduling

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Patient Care Coordinator I is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, other Fred Hutch departments and Alliance members. The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.

This role will have the opportunity to work partially at our Evergreen community site location in Kirkland and remotely.

1.0 FTE - 40 hours per week - Variable Monday through Friday 8a-5p

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients. Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Coordinates Commercial Cell Therapy Portal Access (IMTX)
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Qualifications

Required:

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to workina highpressure, deadline oriented, and complex health care environment
• Ability to review work toidentifyandeliminateerrors and omissions
• Active listening skills.
• Ability to build relationships whilemaintainingappropriate boundaries.
• Coping skills.
• Ability toidentifyand triage issues appropriately.
• Attention to detail to ensure scheduling accuracy.

Preferred:

• Bachelor's degree (BA or BS)
• Minimum of 2 years of experience in a patient care setting preferred
• Experience with Epic or other scheduling and registration software

The hourly pay range for this position is from $27.68 to $39.41 and pay offered will be based on experience and qualifications.

1.0 FTE - 40 hours per week - Variable Monday through Friday 8a-5p Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.