Patient Care Coordinator I

Phoenix Physical Therapy; Glen Burnie (MD); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Phoenix Physical Therapy seeks a Patient Care Coordinator I to serve as the first point of contact in the clinic. You will check-in/out patients, schedule appointments, verify insurance, collect payments and enter codes into the EMR with accuracy.

You'll maintain a clean, safe front desk, support exam rooms, and assist with basic patient care while upholding confidentiality and Phoenix's mission. Prior medical office or customer service experience is preferred; CPR certification required.

Formación

• High School Diploma or GED required; Associates degree preferred.
• CPR certificate required.
• 0-2 years in medical office or customer service preferred.

Responsabilidades

• Greet patients and visitors in a courteous manner.
• Oversee clinic cleanliness and inventory.
• Maintain safety and sanitary standards.
• Assist with setup of treatment rooms and patient safety.
• Answer phones and relay messages.
• Schedule and remind patients for services.
• Perform insurance verification.
• Meet patients on first visit to complete paperwork.
• Collect co-payments, co-insurance, and deductibles.
• Process credit card payments.
• Enter procedure codes into the EMR accurately.
• Maintain patient confidentiality per company guidelines.
• Perform end-of-day procedures as outlined in procedures manual.
• Undertake other office support duties as needed.

Conocimientos

Communication

Organization

Multi-tasking

Microsoft Word

EMR systems

Educación

HS Diploma or GED

Associates degree preferred

CPR Certification

Herramientas

EMR

Microsoft Word

Descripción del empleo

POSITION SUMMARY:The Patient Care Coordinator I serve as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Prepares and maintains equipment and physical environment for daily activities. Will assist with patient care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.KEY RESPONSIBILITIES:Greet patients and visitors in a courteous and friendly manner.Oversee the cleanliness and inventory of the clinic.Maintains safety and sanitary requirements.Assist with set-up of treatment rooms, supervision, and safety of the clinic.Answer the phones and relay messages.Schedule and remind patients for services to assure their treatment goals are met.Perform insurance verification.Meet with patients on their first visit to assure all necessary paperwork is completed.Collect patient's co-payment, co-insurance, and deductible each office visit.Process credit card paymentsEnsure that the procedure codes are accurately entered into the EMR.Maintain patient confidentiality in accordance with the PHOENIX company guidelines.Conduct end-of-day procedures as outlined in company procedure manual.Perform other office support work as needed.Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.Other duties as assigned.Education / Training:High School Diploma or GED required; Associates Degree or college level business courses preferred.0-2 years of previous experience in a medical office, customer service, or other related business.Current CPR CertificateSpecialized Knowledge/Skills:Ability to communicate effectively and professionally with a wide variety of people.Strong organizational skills with attention to detail and accuracy.Be able to follow directions.Proficient with Microsoft word, strong data entry skills with EMR systemsAbility to handle multiple tasks in a very busy environment.Physical Requirements:Consistent and regular use of phone required.Must be able to keep numbers in correct order on a very consistent and regular basis.Regular and consistent use of keyboard and mouse.May be required to stoop, kneel, crouch o lift.Must be able to occasionally lift up to 50 pounds.Consistent sitting for many hours at one time. Majority of day (50%+) is spent sitting at a desk.Additional challenges may arise, at which time Phoenix may revise this job description.***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.