Patient Care Coordinator I

Phoenix Physical Therapy, Inc; Annapolis (MD); On-site; USD 22,000 - 25,000; Full time

Job summary

Phoenix Physical Therapy, Inc. in Annapolis, MD is seeking a Patient Care Coordinator I to serve as the initial contact in the clinic, handling check-in/check-out and scheduling to help patients stay on their treatment plans.

You will prepare exam rooms, assist with patient care, verify insurance, collect co-pays, and maintain a clean, compliant clinical environment while upholding confidentiality and company standards.

Qualifications

• High school diploma or GED required.
• 0-2 years experience in a medical office or related field preferred.
• Current CPR certificate required.

Responsibilities

• Greet patients and visitors in a courteous and friendly manner.
• Oversee cleanliness and inventory of the clinic.
• Maintain safety and sanitary requirements.
• Assist with set-up of treatment rooms and supervision.
• Answer phones and relay messages.
• Schedule and remind patients for services to meet treatment goals.
• Verify insurance.
• Collect co-pay, co-insurance, and deductible.
• Enter procedure codes into the EMR.
• Maintain patient confidentiality per company guidelines.
• End-of-day procedures and other duties as assigned.

Skills

Effective communication

Organizational skills

Attention to detail

Data entry

EMR systems familiarity

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Word

EMR systems

Job description

Job Details

Job Location: Annapolis MD - Annapolis, MD 21401

Position Type: Full Time

Salary Range: $16.00 - $16.00 Hourly

DEPARTMENT: Operations

FLSA: Non-Exempt

POSITION REPORTS TO: Clinic Director

POSITION SUMMARY:

The Patient Care Coordinator I serve as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Prepares and maintains equipment and physical environment for daily activities. Will assist with patient care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

KEY RESPONSIBILITIES:

• Greet patients and visitors in a courteous and friendly manner.
• Oversee the cleanliness and inventory of the clinic.
• Maintains safety and sanitary requirements.
• Assist with set-up of treatment rooms, supervision, and safety of the clinic.
• Answer the phones and relay messages.
• Schedule and remind patients for services to assure their treatment goals are met.
• Perform insurance verification.
• Meet with patients on their first visit to assure all necessary paperwork is completed.
• Collect patient's co-payment, co-insurance, and deductible each office visit.
• Process credit card payments
• Ensure that the procedure codes are accurately entered into the EMR.
• Maintain patient confidentiality in accordance with the PHOENIX company guidelines.
• Conduct end-of-day procedures as outlined in company procedure manual.
• Perform other office support work as needed.
• Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
• Other duties as assigned.

Qualifications (Education / Training):

• High School Diploma or GED required; Associates Degree or college level business courses preferred.
• 0-2 years of previous experience in a medical office, customer service, or other related business.
• Current CPR Certificate

Specialized Knowledge/Skills:

• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Be able to follow directions.
• Proficient with Microsoft word, strong data entry skills with EMR systems
• Ability to handle multiple tasks in a very busy environment.

Physical Requirements:

• Consistent and regular use of phone required.
• Must be able to keep numbers in correct order on a very consistent and regular basis.
• Regular and consistent use of keyboard and mouse.
• May be required to stoop, kneel, crouch or lift.
• Must be able to occasionally lift up to 50 pounds.
• Consistent sitting for many hours at one time. Majority of day (50%+) is spent sitting at a desk.
• Additional challenges may arise, at which time Phoenix may revise this job description.

Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.