Patient Care Coordinator - Highlands Ranch

OnPoint Medical Group; Littleton (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life insurance

Disability coverage

AFLAC plans

401(k) match

PTO

Job summary

OnPoint Medical Group seeks a Patient Care Coordinator for OnPoint Pediatrics Highlands Ranch to ensure a seamless patient experience. You will handle patient registration, scheduling, billing support, and insurance verification while maintaining confidentiality and professionalism.

This role reports to the Front Office Supervisor and involves coordinating with providers, managing front desk operations, and delivering exceptional service in a busy outpatient setting.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Familiarity with EHR software and healthcare privacy standards.
• Excellent communication and telephone etiquette are essential.

Responsibilities

• Greet and register patients, collect personal and insurance details accurately.
• Schedule and confirm appointments, coordinate with providers for efficient daily flow.
• Answer incoming calls professionally and direct inquiries appropriately.
• Verify insurance coverage and assist with billing questions and payments.
• Maintain organized patient records and ensure privacy compliance.
• Complete pre-visit planning and reminders, verifying insurances.

Skills

Communication

HIPAA familiarity

EHR systems

Phone etiquette

Scheduling software

Billing software

Front desk

Education

High school diploma or equivalent

Associate degree or higher in healthcare administration

Tools

EHR software

Scheduling software

Billing systems

Job description

OnPoint Medical Group is searching for an outstanding Patient Care Coordinator to join our team at OnPoint Pediatrics Highlands Ranch! Come join a great group of medical professionals as our network continues to grow!

About OnPoint

OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our family, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible.

About The Role

The Patient Care Coordinator plays a vital role in ensuring a seamless and positive experience for patients within a healthcare setting. This position is responsible for managing patient registration, scheduling appointments, and coordinating communication between patients and healthcare providers. The coordinator acts as the first point of contact, providing exceptional customer service while handling sensitive patient information with confidentiality and professionalism. By efficiently managing patient billing and insurance verification, the role supports the financial and operational aspects of the healthcare facility. Ultimately, the Patient Care Coordinator contributes to the overall quality of care by facilitating smooth administrative processes and fostering effective patient-provider relationships. This position typically reports to the Front Office Supervisor but will also take directions from the Practice Manager.

Responsibilities

• Greet and register patients upon arrival, ensuring accurate collection of personal and insurance information.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules.
• Answer incoming calls professionally, addressing patient inquiries and directing calls appropriately using proper telephone etiquette.
• Verify medical insurance coverage and assist patients with billing questions and payment processing.
• Maintain organized patient records and ensure compliance with healthcare regulations and privacy standards.
• Consistently and accurately completes pre-visit planning to ensure patients are reminded of visits and insurances are verified.

Skills

The Patient Care Coordinator utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes. Proficient computer knowledge is essential for managing electronic health records, scheduling software, and billing systems efficiently. Front desk and telephone etiquette skills are critical for creating a welcoming environment and handling patient communications professionally. Understanding medical insurance and patient billing allows the coordinator to assist patients with financial inquiries and insurance verification effectively. These combined skills enable the coordinator to support both administrative operations and patient satisfaction consistently.

Minimum Qualifications

• High school diploma or equivalent required; associate degree or higher in healthcare administration or related field preferred.
• Proficiency in using computer systems and electronic health record (EHR) software.
• Strong communication skills, both verbal and written, with excellent telephone etiquette.

Preferred Qualifications

• Experience working in a primary care or outpatient clinic setting.
• Familiarity with healthcare compliance standards such as HIPAA.
• Certification in medical office administration or patient coordination.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of medical insurance processes, patient billing, and appointment scheduling.
• Proven experience in healthcare registration or front desk operations within a medical or clinical environment.

Supervisor Responsibilities: This position has no supervisory responsibilities

Job Elements And Working Conditions

• While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms and talk or hear.
• Occasionally required to walk; sit, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits Offered

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• PTO accrued

Salary: $20 - $24 / hour

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

OnPoint Medical Group is an EEO Employer.

This position will be posted for a minimum of 5 days and may be extended.

Applicants can redact age information from requested transcripts.

Compensation details: 20-24 Hourly Wage