Patient Care Coordinator Full Time

bjswholesaleclub; Seabrook (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible health benefits

401(k) with company match

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club is seeking a Patient Care Coordinator for BJ’s Optical to support tele-optometry exams and in-store eye care services. You will greet patients, assess needs, and coordinate exam scheduling while collaborating with optometrists and technicians to deliver high-quality care.

The role emphasizes HIPAA compliance, patient safety, and seamless communication across the optical team. A strong service mindset and teamwork are essential for success.

Qualifications

• High school diploma or higher.
• Experience delivering outstanding customer service in retail/optical/medical environments.
• Strong verbal communication and engaging personality to interact with a diverse patient base.
• Interest in healthcare technology and telemedicine.

Responsibilities

• Greet patients inside BJ’s Optical and identify vision needs.
• Promote eye exam availability to BJ’s members and families.
• Foster partnerships with optical team members and optometrists.
• Schedule eye exams and input patient information into systems.

Skills

Verbal communication

Customer service

Open shift availability

Team collaboration

Education

High school diploma

College degree

Job description

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every weekso that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Patient Care Coordinators are responsible for assisting in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of art optical and telemedicine equipment. Patient Care Coordinators must be passionate about delivering outstanding patient care experiences and assisting the team in growing the number of exams delivered.

Team Members:

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures, and compliance.
• Strives for flawless execution and hold ourselves accountable.
• Acts with honesty and integrity and lead with the member in mind to address all concerns and to escape any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

Members:

• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

• Work with commitment and pride to deliver GOLD- Grand opening look daily.
  • All items stocked and planograms executed.
  • Maintain visible accurate signage.
  • Clean and organized, inside and out.

Know your Business:

• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

• Adhere to all privacy and confidential/proprietary company policies and procedures (i.e. Health Information Portability and Accountability Act, known as HIPAA) as required by law. Provides support to Members in making eyeglass adjustments and repairs.
• Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions.
• Promote eye exam availability to BJ’s members and their families.
• Foster strong partnerships with optical team members and optometrists.
• Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
• Obtain patient medical history, conduct eye health tests including taking retinal images, auto refraction, keratometry, tonometry, lensometry and other ancillary testing such as ocular mortality, pupillary testing, etc.
• Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing and communicate doctor recommendations to opticians.
• Meet or exceed patient expectations.
• Work in partnership with optical team members to facilitate exam bookings and eyewear sales.
• Match eyewear solutions to patient needs and transition patients from exam to product selection.
• Strives to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs.
• Spends downtime engaging with members in front of Optical.
• Maintain optical area cleanliness and displays in accordance with club policy.
• Maintains all club policies and procedures.
• Performs other duties as assigned.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• High school diploma, college degree, and/or big box wholesale, retail, optical and/or medical experience.
• Experience delivering outstanding customer service in a retail, restaurant, optical, or medical environment.
• Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
• Interested in the growth of telemedicine and in healthcare technology.
• Motivated to help patients and exceed their expectations to drive referrals.
• Be passionate about delivering outstanding patient care.
• Knowledge of optical products and business practices preferred, but not required.
• Strong interpersonal skills, organizational skills, and an attention to detail required.
• Open shift availability required for full time positions.
• At least 18 years of age.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Frequently requires lifting objects up to 20 pounds. May require lifting and moving heavy and/or awkward objects more than 20 pounds with assistance.