Patient Care Coordinator (Front Desk)

Upperline Health, Inc.; Kissimmee (FL); Vor Ort; USD 34.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive compensation with monthly,

Career growth opportunities

Generous benefits: medical, dental & 


Vision • 401K • PTO and parental leave

Weekday clinic hours

Zusammenfassung

Upperline Health, Inc. is seeking a Patient Care Coordinator based in East Orlando to support physicians in delivering complex health services in the clinic setting.

This role handles medical front desk duties, greets patients, and ensures accurate check-in and timely appointment preparation. The ideal candidate will have front desk healthcare experience, EMR familiarity (Athenahealth preferred), strong communication skills, and a patient-centered approach in a fast-paced team environment.

Qualifikationen

• Experience in front-office receptionist roles within healthcare or customer service.
• Preference for podiatric or orthopedic clinic background.
• Billing or coding experience is a plus.
• Experience with EMR systems, Athenahealth preferred.
• Excellent communication and professional, empathetic demeanor.

Aufgaben

• Handle front desk duties: greet patients, check-in, collect required information.
• Assist patients with scheduling appointments.
• Maintain on-time schedules; notify physicians of arrivals.
• Retrieve and file patient records as needed.
• Collect payments from patients and verify details.
• Update and file patient information; scan documents into EMR.
• Manage office supplies including stocking and ordering.
• Protect patient confidentiality and rights.
• Support team with additional duties as needed.

Kenntnisse

Front desk experience

Podiatric/orthopedic exposure

Medical billing

Athenahealth EMR

Effective communication

Customer service orientation

Team player

Fast-paced environment

Reliable transportation

Jobbeschreibung

About Us

Upperline Health is the nation’s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

We put patients at the center of value-based care.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long-term health needs.

Triage is temporary. Treatment is transformative.

Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Career growth opportunities
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be based in East Orlando. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type: Full-time

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.