Patient Care Coordinator - Friendly Clinic Front Desk

Neuhaus Foot & Ankle; Clarksville (TN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

24 days PTO

Job summary

Neuhaus Foot and Ankle in Clarksville, TN is seeking a Patient Care Coordinator to join our growing healthcare team. In this role you’ll support the front desk, prepare patients for exams, and work closely with the physician to ensure a smooth patient experience.

You will welcome patients, handle check-in, enter demographics, explain insurance, take payments, and schedule follow-ups. The role emphasizes courteous communication, accuracy, and teamwork in a private-practice clinic.

Qualifications

• At least 1 year experience in a medical reception role or high-volume customer service.
• Excellent written and verbal communication skills.
• Professional, friendly, and detail-oriented with strong customer focus.
• Commitment to delivering outstanding patient service.

Responsibilities

• Create a welcoming environment where patients feel confident in the care provided.
• Check patients in and enter patient demographic information into electronic health record.
• Learn basic insurance coverage information and estimate costs using software.
• Explain insurance coverage and estimated out-of-pocket costs for care.
• Take payments for patient balances and/or cost of visit.
• Schedule patients for return appointments.
• Make outbound calls for new and current patient follow ups with professional tone.
• Complete all data entry and check-in/out accurately and efficiently.
• Communicate with and develop strong working relationships with all team members.
• Travel to other clinics as needed and perform miscellaneous duties.

Skills

Task oriented

Multitasker

Positive & empathetic

Team player

Communication skills

Professional & friendly

Attention to detail

Customer service commitment

Education

1 year medical reception experience

Job description

Neuhaus Foot and Ankle in Clarksville, TN is seeking a Patient Care Coordinator to join our growing healthcare team. In this role you’ll support the front desk, prepare patients for exams, and work closely with the physician to ensure a smooth patient experience.

You will welcome patients, handle check-in, enter demographics, explain insurance, take payments, and schedule follow-ups. The role emphasizes courteous communication, accuracy, and teamwork in a private-practice clinic.