Patient Care Coordinator Float (Pay Differential)

Kinwell; Seattle (WA); On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Vision Insurance

Dental Insurance

401K

Tuition Reimbursement

Employee Assistance

Job summary

Kinwell is seeking a Float Patient Care Coordinator to support its three Seattle clinics—Ballard, Denny Way, and Westlake. You’ll greet patients, manage check-ins and the scheduler, maintain clean waiting areas, and assist with call-center tasks as needed.

You will ensure accurate patient records, verify insurance, and collaborate with billing to support plans and follow-up procedures. A strong customer-service mindset and HIPAA knowledge are essential.

Qualifications

• High school diploma or equivalent.
• Travel between clinics to cover shifts as needed.
• 1 year of healthcare or patient service experience.
• Basic understanding of medical terminology and insurance verification.
• Proficiency in MS Office and EMR systems.
• Strong customer service and communication skills.
• HIPAA regulations and privacy knowledge.
• Experience with scheduling and patient records.

Responsibilities

• Provide coverage across clinics in Seattle for sick and vacation time.
• Manage patient appointments, coordinate with clinicians and follow-ups.
• Serve as first contact for patients via phone and email.
• Verify insurance and maintain accurate patient records.
• Assist with billing communications and cost estimates.
• Support clinicians and staff with admin tasks.
• Collect and analyze patient feedback to improve operations.

Skills

Customer service

Scheduling

Multitasking

Communication

HIPAA

EMR systems

Microsoft Office

Education

High school diploma

Associate degree

Healthcare administration

Tools

EMR systems

Microsoft Office

Job description

Workforce Classification:

On-site

Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient’s well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic.

We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures—all focused on the common goal of nurturing the health of those we serve.

Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions.

Kinwell is hiring a Float Patient Care Coordinator to support our three clinics in Ballard, Denny Way, and Westlake in Seattle, Washington.ThePatient Care Coordinatorwill manageall aspects of the patient greeting and check-in.As theinitialKinwellrepresentative, this individualwillassistwith prepping charts for daily appointments, managethe patient’s appointment scheduler,maintainthe cleanliness and supplies in the patient reception and waiting area, communicatearrival times to teammates andassistwith check-out and follow up duties for patients.Lastly, this positionwillprovide phone support forKinwell’sCall Center as needed,submitHealth Information Management (HIM)requestsand manage faxed documents sent toKinwell.

This role qualifies for 10% pay differential for employees in the Float Patient Care Coordinator role. If you transfer to a position dedicated to one clinic, a pay differential will no longer apply. This role also qualifies for an additional +7.5% pay differential for employees assigned to a home location in a qualifying Kinwell Clinic, which is currently our Ballard, Denny Way, and Westlake clinics.

_Whatyou’lldo:_

• Provide coverage for sick and vacation time across our clinics in Seattle, Washington.

• Manage patient appointments, coordinate with clinicians, and schedule follow-ups.

• Serve as the first point of contact for patients, answering phones, emails, and managing patient inquiries.

• Ensureaccuratepatient records, confirming details such as insurance, treatment plans, and next steps.

• Assistpatients in navigating the healthcare system, including following treatment plans, referral instructions, and scheduling follow-up procedures.

• Advocate for patient needs and concerns to medical staff and administration.

• Educate patientsonavailable services and resources.

• Work closely with the billing department to ensure proper insurance verification and claims submission.

• Provide patients with cost estimates and answer questions about insurance coverage.

• Assistin resolving any insurance-related issues.

• Maintainaccurateand up-to-date patient files, ensuring compliance with HIPAA regulations.

• Provide administrative support to healthcare clinicians and clinical support staff, including document preparation and correspondence.

• Assistin collecting and analyzing patient feedback to improve clinic operations.

_Whatyou’llbring:_

• High school diploma or equivalent.

• Ability to reliably travel between our clinics in Seattle to cover shifts as needed.

• Oneyear of experience in a healthcare or patient service roleor equivalent experience.

• Basic understanding of medical terminology and insurance verification.

• Proficiencyin Microsoft Office Suite and Electronic Medical Records (EMR) systems.

• Strongcustomer service skills.

• Familiarity with HIPAA regulations and medical insurance processes.

• Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.

• Proficient in managing patient schedules and multitasking across platforms.

• Excellent critical thinking, flexibility, problemsolvingand communication skills (verbal and written).

• Associate degree or certification in healthcare administration, medical billing, or related field. (Preferred)

• Three years of experience in a healthcare setting, specifically in a coordinator or administrative role. (Preferred)

• Experience using advanced EMR systems, scheduling software, and patient communication platforms. (Preferred)

Working Environment

• Work is performed within a clinical setting with frequent patient interactions.

• Standard office conditions with frequent use of computer,phoneand medical record systems.

Physical Requirements

• Ability to sit forlong periodswhile working at a computer.

• Occasional lifting of office supplies and medical documents (up to 20 pounds).

• Ability to move around the clinic toassistpatients and medical staff as needed.

• Manual dexterity for data entry and use of office equipment.

Vaccine Requirement:

Kinwell Health currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines.

Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team ([e-mail]) if you are requesting an accommodation to participate in the application process.

What we offer:

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and ADD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

National Plus Salary Range:

$47,400.00 - $71,100.00

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska*_._