Patient Care Coordinator - East Harlem

Housing Works; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works in New York seeks a Patient Care Coordinator to screen patients, verify insurance, and provide medical case management for Primary Care patients.

You will coordinate intake screenings for ADHC, OASAS, Health Home and other services; administer PRAPARE assessments; arrange referrals; and document in the EMR to ensure continuity of care.

Qualifications

• Bachelor’s Degree preferred.
• Strong understanding of HIV/AIDS, case management, and entitlements.
• Ability to identify medical emergencies, promptly notifying the appropriate medical and clinical personnel for assistance.
• Solid knowledge of Microsoft Office Suite.
• Solid knowledge of HIPAA regulations regarding medical document requests is required.
• Strong organizational and clinical skills are essential.
• Proficiency in Spanish and experience with Electronic Medical Record (EMR) systems are preferred.
• Ability to work flexible hours, including 9 AM-5 PM on non-late clinic days, 11 AM-7 PM on late clinic days, and weekend shifts from 9 AM-5 PM
• Preference for individuals with experiencing working in a community-based setting, particularly with patients who are LGTBQIA+, and/or have experienced homelessness, substance use, and/or mental health challenges

Responsibilities

• Coordinate intake screenings to determine patient eligibility for ADHC, OASAS, Health Home, RAD, OMH, PrEP, and other relevant services.
• Work with the Intake Specialist to ensure PRAPARE assessments are completed during annual visits.
• Ensure new patient leads are generated in eICare.
• Administer PRAPARE assessments (Social Determinants of Health tool) and provide referrals for Primary Care clients, including care coordination and case management referrals.
• Coordinate with the care management team for sub-specialty and other clinically related referrals for all Primary Care clients.
• Participate in bi-monthly one-hour interdisciplinary meetings and transcribe minutes for monthly one-hour Quality Improvement meetings.
• Document hospitalizations and schedule discharge appointments as needed.
• Collaborate with Program Partners and clinical/support staff to discuss client progress and referrals.
• Organize regular on-site meetings with case managers to review the status of dually enrolled clients.
• Maintain documentation of significant client progress and discussion points during morning huddle and other clinical.
• Participate in morning huddles and regular medical staff meetings, including Quality Improvement initiatives.
• Work with the Nurse Manager (RN) to create pre-huddle sheets addressing patient follow-up needs.
• Document clinical interventions in Primary Care medical records.
• Coordinate with ancillary programs (e.g., OMH, ADHC, OASAS) to conduct client outreach activities.
• Serve as the primary point of contact for care coordination, unless otherwise designated.
• Support and participate in advocacy efforts to combat homelessness and AIDS.
• Assist medical providers with necessary paperwork for clients, including but not limited to: Transportation forms (2015 Form) Home Health Aide requests (M11Q Form) HASA, Utilization Threshold, and Restriction requests Non-clinical letters and verification documents
• Process paperwork as requested and ensure proper documentation in the Electronic Medical Record (EMR).
• Provide coverage for the Patient Service Representative as needed.
• Perform other duties as assigned by the Health Center Director or Clinic Operations Manager.
• Uphold and practice Housing Works' core values: Membership, All In, Stronger Together, and High Performance.
• Adapt to a fast-paced environment, assisting in other roles as needed based on priorities.
• Manage local Medical Records Releases, ensuring a 10-day turnaround for processing.

Skills

HIV/AIDS knowledge

Case management

Entitlements knowledge

Education

Bachelor's Degree

Tools

EMR systems

Microsoft Office

Job description

Compensation Range: $50,000-$55,000/annually commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview: The Patient Care Coordinator will be responsible for the screening of patients including insurance verification to provide medical case management services for all Primary Care patients.

Key Responsibilities:

• Coordinate intake screenings to determine patient eligibility for ADHC, OASAS, Health Home, RAD, OMH, PrEP, and other relevant services.
• Work with the Intake Specialist to ensure PRAPARE assessments are completed during annual visits.
• Ensure new patient leads are generated in eICare.
• Administer PRAPARE assessments (Social Determinants of Health tool) and provide referrals for Primary Care clients, including care coordination and case management referrals.
• Coordinate with the care management team for sub-specialty and other clinically related referrals for all Primary Care clients.
• Participate in bi-monthly one-hour interdisciplinary meetings and transcribe minutes for monthly one-hour Quality Improvement meetings.
• Document hospitalizations and schedule discharge appointments as needed.
• Collaborate with Program Partners and clinical/support staff to discuss client progress and referrals.
• Organize regular on-site meetings with case managers to review the status of dually enrolled clients.
• Maintain documentation of significant client progress and discussion points during morning huddle and other clinical.
• Participate in morning huddles and regular medical staff meetings, including Quality Improvement initiatives.
• Work with the Nurse Manager (RN) to create pre-huddle sheets addressing patient follow-up needs.
• Document clinical interventions in Primary Care medical records.
• Coordinate with ancillary programs (e.g., OMH, ADHC, OASAS) to conduct client outreach activities.
• Serve as the primary point of contact for care coordination, unless otherwise designated.
• Support and participate in advocacy efforts to combat homelessness and AIDS.
• Assist medical providers with necessary paperwork for clients, including but not limited to: Transportation forms (2015 Form) Home Health Aide requests (M11Q Form) HASA, Utilization Threshold, and Restriction requests Non-clinical letters and verification documents
• Process paperwork as requested and ensure proper documentation in the Electronic Medical Record (EMR).
• Provide coverage for the Patient Service Representative as needed.
• Perform other duties as assigned by the Health Center Director or Clinic Operations Manager.
• Uphold and practice Housing Works' core values: Membership, All In, Stronger Together, and High Performance.
• Adapt to a fast-paced environment, assisting in other roles as needed based on priorities.
• Manage local Medical Records Releases, ensuring a 10-day turnaround for processing.

Job Requirements:

• Bachelor’s Degree preferred.
• Strong understanding of HIV/AIDS, case management, and entitlements.
• Ability to identify medical emergencies, promptly notifying the appropriate medical and clinical personnel for assistance.
• Solid knowledge of Microsoft Office Suite.
• Solid knowledge of HIPAA regulations regarding medical document requests is required.
• Strong organizational and clinical skills are essential.
• Proficiency in Spanish and experience with Electronic Medical Record (EMR) systems are preferred.
• Ability to work flexible hours, including 9 AM-5 PM on non-late clinic days, 11 AM-7 PM on late clinic days, and weekend shifts from 9 AM-5 PM
• Preference for individuals with experiencing working in a community-based setting, particularly with patients who are LGTBQIA+, and/or have experienced homelessness, substance use, and/or mental health challenges

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.