Patient Care Coordinator - Dr. Milani

hss; Westport (CT); Sur place; USD 38 000 - 58 000; Plein temps

Résumé du poste

HSS is a premier hospital known for orthopedics and rheumatology, offering a comprehensive administrative support role in a physician practice. You will coordinate schedules, assist patients, and ensure efficient office operations within a professional healthcare environment.

The position emphasizes collaboration, accuracy, and courteous communication to support clinical excellence and patient satisfaction. Regular full-time employment with competitive base pay and benefits is provided.

Qualifications

• Requires high school diploma or equivalent; healthcare administrative experience preferred.
• Strong verbal and written communication; customer service focus essential.
• Ability to manage appointments, scheduling, and patient inquiries with accuracy.

Responsabilités

• Provide administrative support to an HSS physician practice.
• Schedule meetings, conferences, and patient appointments; manage logistics.
• Verify medical insurance and obtain pre-certifications/authorizations.
• Process patient payments and liaise with billing company.

Connaissances

Excellent communication

Customer service orientation

Organizational skills

Team collaboration

Multitasking in fast-paced environment

Following instructions

Problem-solving

Computer skills

Healthcare industry knowledge

Detail-oriented

Formation

High School Diploma or equivalent

Preferred high school diploma or equivalent with coursework

Outils

Epic

Description du poste

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Compensation Range

The base pay scale for this position is $27.47 - $41.90. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

In this role you will provide comprehensive administrative support to an HSS physician practice, assisting in the day-to-day services and contributing to an environment of clinical excellence. Your duties will entail arranging meetings and conferences, developing processes to maximize office resources and equipment, and anticipating the needs of patients and physician as they arise. Responsibilities will include, but are not limited to: triage calls and patient inquiries, scheduling patients appointments and procedures, conducting verification of medical insurance, collecting patient payments, obtaining insurance pre-certifications and authorizations, filing/chart preparation, liaising with billing company. Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team.

Job Qualifications

In this role you will provide comprehensive administrative support to an HSS physician practice, assisting in the day-to‑time services and contributing to an environment of clinical excellence. Your duties will entail arranging meetings and conferences, developing processes to maximize office resources and equipment, and anticipating the needs of patients and physician as they arise. Responsibilities will include, but are not limited to: triage calls and patient inquiries, scheduling patients appointments and procedures, conducting verification of medical insurance, collecting patient payments, obtaining insurance pre‑certifications and authorizations, filing/chart preparation, liaising with billing company. Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team.

EDUCATION - Required

Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses

EDUCATION - Preferred

Degree/Diploma Obtained Program of Study High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses

EXPERIENCE - Required

Minimum Years of Experience Type of Experience 2 Healthcare/Medical-Medical Secretary

SKILLS - Required

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to follow through with tasks to completion
• Strong organizational and problem-solving skills
• Ability to multitask in a fast paced environment
• Ability to effectively and accurately follow directions or instructions
• Ability to work collaboratively as part of a team; offers to help coworkers when needed
• Detail-oriented
• Ability to escal...
• Ability to elevate issues appropriately
• Consistently displays a positive attitude towards one's work and work environment
• Strong computer skills
• Knowledge of healthcare industry including regulations and health insurance

SKILLS - Preferred

• Experience with Epic preferred;
• Familiarity with medical terminology, preferred

PHYSICAL WORKING CONDITIONS

Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs).

ENVIRONMENTAL WORKING CONDITIONS

Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS

OSHA Category 3

Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

Behavioral & Leadership Competencies: Team Members (Provided & Standardized by HR)

Performance Mindset:

Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.

Communication:

Communicates in a clear and organized manner that achieves desired results. Speaks and writes professionally and respectfully. Listens actively and empathetically.

Collaboration:

Understanding how one's work connects and intersects with other team member's work and HSS' goals. Actively works with others and engages in dialogue when differences exist.