Patient Care Coordinator-Dover & Portsmouth, NH

Sonova USA Inc.; Dover (NH); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Hearing aids for employees

PTO & Holidays

Job summary

AudioNova, part of Sonova, in Dover/Portsmouth, NH, seeks a Hearing Care Coordinator to support clinicians, schedule appointments and verify patient benefits. You will assist with intake, payments, and general clinic operations, ensuring a positive patient experience.

We offer daytime hours, no nights or weekends, medical/dental/vision coverage, a 401K with company match, and employee hearing aid benefits. High school diploma and customer service experience are required.

Qualifications

• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Knowledge of HIPAA regulations a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients for scheduling follow-ups.
• Verify insurance benefits and details.
• Schedule and confirm patient appointments.
• Provide first level support and process payments.
• Manage inventory and assist with community outreach events.

Skills

Verbal & written communication

Relationship building

Microsoft Office

HIPAA knowledge

EMR/EHR experience

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Outlook

EMR/EHR

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Patient Care Coordinator-Dover & Portsmouth, NH

AudioNova, part of Sonova

Locations: Dover & Portsmouth, NH

750 Central Ave. Suite G Dover, NH 03820

599 Lafayette Rd. Suite 2 Portsmouth, NH 03801

Current pay: $20.00-23.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients' insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education:

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

Sonova is an equal opportunity employer.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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