Patient Care Coordinator - Dental Assistant - Palm Coast

Coast Dental; Palm Coast (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Coast Dental in Florida is seeking a skilled Dental Assistant with EFDA certification to support dentists in clinical treatments and patient education. You will handle back-office procedures, charting, and insurance explanations while adhering to safety and HIPAA standards.

Ideal candidates have Radiography licensure and at least one year of dental experience, with strong customer service and communication abilities, and a readiness to learn Coast’s administrative processes.

Qualifications

• EFDA certification required or obtained upon hire.
• Florida RDA license or CDA certificate obtained prior to May 2009 per state guidelines.
• Radiography licensure required.
• Minimum of one year dental experience preferred.
• Excellent customer service and verbal communication skills.

Responsibilities

• Assist in clinical procedures and treatments.
• Learn and comply with Coast’s administrative procedures.
• Maintain MSDS and infection control standards in the dental office.
• Document dental procedures and ensure proper charting.
• Welcome patients, schedule appointments and confirm appointments by phone.
• Explain dental treatment plans and insurance/financing options to patients.
• Ensure operatories are stocked and equipment is maintained.
• Adhere to HIPAA and maintain patient confidentiality.
• Attend meetings and participate in team huddles.

Skills

Customer service

Verbal communication

Education

EFDA certification

Radiography licensure

Job description

Job Purpose

Assist dentist in providing dental treatment, care and education to patients. Must possess strong knowledge and skill of clinical needs, and working knowledge of back office dental procedures and dental administrative functions. Must have Expanded Duties Certificate and/or Radiography Certification upon hire or within ninety (90) days after hire.

Duties and Responsibilities

• Awareness of delegable duties and functions allowed to be performed by dental assistant.
• Assist in clinical procedures and treatments.
• Learn and comply with Coast’s administrative procedures.
• Learn and comply with OSHA laws and safety guidelines.
• Maintain Material Safety Data Sheets (MSDS).
• Learn and comply with state and Federal infection control standards in the dental office and operatories, including but not limited to: wearing protective barriers such as gloves, scrubs, and eye wear; disinfecting and sterilizing instruments and treatment areas; and disposing properly of contaminated or bio-hazardous waste/materials.
• Insure review and completion of documentation, including but not limited to: accurate and current medical history, medical alerts, and signed Consent forms.
• Document/chart all dental procedures performed during each patient visit according to dentist’s instructions and legal requirements.
• Welcome and escort patient in reception to and from the treatment areas. Schedule appointments and assist in appointment confirmation calls.
• Effectively provide dental education and information to insure patient awareness of dental health and continuing treatment.
• Effectively present to patient in professional and confidential manner dental treatment plan and proposed plan for continuing treatments.
• Understand and explain insurance benefits and financial options to patients in nonclinical terms.
• Ensure operatories are appropriately equipped and stocked with inventory and re-order when necessary.
• Maintain equipment protocols, including but not limited to: clean evacuation system, lubricate and maintain dental hand pieces, clean and maintain radiograph processors, monitor and clean equipment, clean dental lab plaster traps and maintain clean office environment.
• Notify Office Manager of equipment failure or general safety concerns.
• Assist with laboratory duties as necessary.
• Recognize signs of a dental emergency, and insure proper and timely response and notification to patient, staff, and emergency medical personnel when necessary.
• Understand and agree to maintain production standards.
• Effectively utilize and maintain a system of contact for patient follow-up/re-care.
• Maintain professional working environment within office team.
• Attend and participate in morning huddles and regular office meetings.
• Adhere to uniform attire and basic personal hygiene standards per Company policy.
• Attend continuing education and training seminars as scheduled.
• Understand and abide by HIPAA regulations and maintain confidentiality.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Retain license (Registered, CDA or EFDA) and demonstrate proficiency to perform expanded dental assistant functions according to state guidelines and limitations.

Qualifications

• Active Expanded Functions Dental Assistant (EFDA) certification.
  1. Or if assisting in Florida, a Registered Dental Assistant (\"RDA\") license or Certified Dental Assistant (\"CDA\") certificate obtained prior to May 2009, according to state guidelines and limitations.
• Radiography licensure.
• Minimum of one-year dental experience preferred.
• Excellent customer services skills and verbal communication skills.

• Ability to work in high volume environment.