Patient Care Coordinator-Delray Beach, FL

Sonova USA Inc.; Delray Beach (FL); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K match

Free hearing aids

PTO & holidays

No nights or weekends

Identity protection

Floating holiday

Job summary

Sonova USA Inc. in Delray Beach, FL is seeking a Patient Care Coordinator to support hearing care services. You will work with clinical staff, schedule appointments, verify insurance, and assist patients throughout their visits.

The role offers a weekday schedule, competitive hourly pay of $18.00–$20.00 plus a sales incentive program, generous benefits, and opportunities to grow in a patient-focused environment.

Qualifications

• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Strong relationship-building with patients and clinicians.
• Proficient in Microsoft Office and Outlook; HIPAA knowledge with EMR/EHR is a plus.

Responsibilities

• Greet patients with a positive, professional attitude.
• Schedule and coordinate patient appointments.
• Verify insurance benefits and authorization.
• Process patient payments and handle deposits.
• Maintain patient files and records.
• Assist with inventory management and supplies.
• Support event planning and community outreach monthly.

Skills

Communication skills

Relationship building

MS Office / Outlook

HIPAA knowledge

EMR/EHR experience

Education

High school diploma

Associates degree

Tools

Microsoft Office

EMR/EHR system

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Location:

Delray Beach (FL), United States

Address:

4900 Linton Blvd. Suite 3 Delray Beach, FL 33445

Job Title:

Patient Care Coordinator-Delray Beach, FL

Salary:

$18.00-20.00 an hour + Sales Incentive Program!

Clinic Hours:

Monday-Friday, 8:30am-5:00pm

Benefits:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

Responsibilities:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients' insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Education:

• High School Diploma or equivalent
• Associates degree, preferred

Industry/Product Knowledge:

• Prior experience/knowledge with hearing aids is a plus

Skills / Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

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