Patient Care Coordinator: Create Welcoming Patient Journeys

The Dental Specialists; Chaska (MN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision coverage

Paid time off and holidays

401(k) with company match

Health savings account

Life insurance

Disability coverage

Pet insurance

ESPP purchase options

Continuing education

Career advancement

Doctor-led culture

Job summary

The Dental Specialists Chaska Endodontics is seeking a friendly, organized Patient Care Coordinator to be the first point of contact for patients and guide them through their specialty dental care journey.

You will help with scheduling, patient questions, insurance verification, and maintaining accurate records in a collaborative, doctor-led environment across Minnesota and western Wisconsin.

Qualifications

• Warm, friendly, and professional with a passion for helping others.
• Ability to remain calm and adaptable in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Strong multitasking and schedule coordination abilities.
• Positive attitude and commitment to outstanding customer service.
• Comfort learning and utilizing new technology and software systems.
• Dental insurance knowledge is a plus, but not required.
• Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred.

Responsibilities

• Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit.
• Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication.
• Answer patient questions regarding appointments, billing, and insurance benefits.
• Verify insurance coverage and assist with patient account management.
• Accurately enter and maintain patient information and records.
• Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care.
• Utilize scheduling and practice management software to support daily operations.
• Assist with resolving patient concerns and identifying solutions that support a positive patient experience.

Skills

Customer service

Communication

Organization

Attention to detail

Verbal communication

Written communication

Multitasking

Scheduling

Technology proficiency

Dental insurance knowledge

Service-oriented

Administrative experience

Tools

Microsoft Office

Data entry

Job description

The Dental Specialists Chaska Endodontics is seeking a friendly, organized Patient Care Coordinator to be the first point of contact for patients and guide them through their specialty dental care journey.

You will help with scheduling, patient questions, insurance verification, and maintaining accurate records in a collaborative, doctor-led environment across Minnesota and western Wisconsin.