Patient Care Coordinator at Primary Care Plus - Slidell

UnitedHealth Group; Slidell, Northern (LA, KY); Hybrid; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits

Stock purchase plan

401(k) contribution

Incentives and recognition programs

Job summary

UnitedHealth Group seeks a Patient Services Representative to support primary care teams. You will greet patients, manage appointments, process calls, and document in the EMR to keep care teams informed.

Five-day, full-time schedule; strong customer service and basic medical/insurance knowledge required. Opportunities for development and recognition are highlighted in the role.

Qualifications

• High School Diploma or GED required.
• 1+ year in medical front desk or admin role.
• Proficient in medical terminology and insurance basics.
• Full-time, Monday–Friday schedule.

Responsibilities

• Make outbound calls to confirm and reschedule appointments per protocol.
• Answer, triage, and direct calls and messages in the EMR system.
• Enter patient data in the EMR and create alerts as needed.
• Create spreadsheets and documents as required.
• Greet patients and assist with questions promptly and courteously.
• Verify and update patient information as needed.
• Prepare and mail new patient packets; document accordingly.
• Check patients in/out at entry and exit of appointments.
• Collect applicable fees at time of service.
• Maintain a neat lobby/workspace and adhere to dress codes.
• Balance cash drawers at end of day and ensure privacy/compliance.

Skills

MS Word

MS Excel

MS Outlook

MS Teams

Medical terminology

Health insurance knowledge

Phone etiquette

Customer service

Cash handling

Education

High School Diploma/GED

Tools

EMR system

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.

As an active participant of the primary care patient centered medical home team, the Patient Services Representative engages in a collaborative process with members of a multidisciplinary team which may include a Physician, Nurse Practitioner, RN Care Manager, Social Worker, Clinic Manager, LPN, and Medical Assistant. The team assesses, plans, implements, coordinates, monitors and evaluates options and services to meet a patient's health needs through communication and utilization of available resources to promote efficient, quality outcomes.

The Patient Services Representative supports the care team by performing various functions such as greeting and assisting patients, scheduling and canceling appointments, answering and triaging phone calls, recording telephone messages in the electronic medical record (EMR) and forwarding to the appropriate team member. This position ensures that key information is collected and documented in the EMR which enables the care team to identify the patient's primary care provider, contact the patient via phone or mail, identify language barriers, and to identify coverage issues that may impact a patient's ability to access specialty care or diagnostic services.

The Patient Services Representative interacts with the patient at the beginning and end of every telephone or face to face encounter with the clinic. They provide instruction, reinforcement, documentation, and serve as a liaison between patients and the medical support staff to ensure a collaborative effort is maintained that results in efficient and optimal delivery of services.

This is full‑time 40 hour/week position with the following schedule: Monday‑Thursday 7:30am-4:30pm and Friday 7:30am-2pm

Location:

Office based in Slidell, LA five days a week

Primary Responsibilities:

• Make outbound calls for the purpose of confirming and rescheduling appointments according to protocol and other special projects
• Answer telephone, record and direct messages appropriately in the EMR, and screen and direct calls
• Enter patient data in the EMR and create global alerts in the EMR to ensure all needed demographics, HIPAA Privacy Notice Acknowledgements, Advance Directives, etc. are properly documented and followed according to protocol
• Create spreadsheets and documents when necessary
• Greet patients, answer questions promptly and in a courteous, helpful manner
• Ensure patient's information is accurate and make changes if necessary
• Create and mail new patient packets and enter information accordingly
• Check patients in and out at time of entry and exiting their appointments
• Collect appropriate fees at time of service
• Maintain work area and lobby in neat and orderly manner
• Adhere to guidelines concerning work hours and dress codes
• Balance cash drawers at end of business day
• Adhere to patients' right to privacy and confidentiality

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience as a receptionist or administrative assistant in a medical facility or professional office setting
• Basic level of proficiency in medical terminology
• Basic level of knowledge with health care insurance
• Intermediate level of proficiency in Microsoft Word, Excel, Outlook and Teams
• Able to work full‑time Monday‑Friday

Preferred Qualifications:

• Clinical databases/EMR experience
• Experience as a medical assistant

Core Competencies:

• Ability to multi‑task in a busy environment
• Excellent telephone manners and etiquette
• Ability to pleasantly interact with patients and co‑workers
• Ability to speak clearly, read and understand oral and written directions
• Excellent written communication skills
• Excellent customer service skills
• Ability to handle cash
• Detail‑oriented, organized and self‑motivated

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.