Patient Care Coordinator
Hear Wright, Inc
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Benefits offered by this job
Job summary
HearingLife, located in Vernon Hills, IL, is hiring a full-time Patient Care Coordinator to be the welcoming face of its retail clinics. The role focuses on delivering exceptional patient experiences, managing appointments, and supporting clinic operations.
Join a team dedicated to hearing healthcare, with strong onboarding and opportunities for advancement through programs like Hearing Instrument Specialist Apprentice. In-person, full-time position with growth potential.
Qualifications
- Strong interpersonal and communication skills (verbal and written).
- Excellent organizational skills with attention to detail.
- Ability to multitask and manage time in a fast-paced environment.
- Comfortable using scheduling software and EMR systems.
Responsibilities
- Face of our retail clinics, ensuring a positive patient experience.
- Support clinic to achieve revenue goals by attracting new patients.
- Coordinate patient interactions and administrative/operational tasks.
- Manage daily front-doffice activities and HIPPA compliance.
Skills
Education
Job description
HearingLifeis a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.
- PTO & Paid Holidays
- Work-Life balance is VERY important to us!
- Medical, dental, vision, and HSA
- 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steeply discounted Hearing Aids and Products for you and your family members.
- Daycare Flex Savings Plan
- Growth and development opportunities
Job Description
HearingLifeis a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.
Pay: $18-$22/hr plus Monthly Commission Opportunity
This is a full time in person office position. We are looking for our next patient care coordinator! Are you excited and open minded and ready to make an impact?
- PTO & Paid Holidays
- Work-Life balance is VERY important to us!
- Medical, dental, vision, and HSA
- 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steeply discounted Hearing Aids and Products for you and your family members.
- Daycare Flex Savings Plan
- Growth and development opportunities
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Ordering and receiving office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPPA standards
Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.
Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!
- High school diploma or GED required; Associate degree preferred.
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
- Strong interpersonal and communication skills (verbal and written).
- Exceptional organizational skills with attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.
We are an Equal Opportunity / Affi? ... all qualified applicants will receive consideration for employment
without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.
#HearingLife_US
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