Patient Care Coordinator

HearingLife; The Villages (FL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

STD & LTD coverage

Life Insurance

Pet Insurance

Hearing Aids discount

Daycare FSA

Growth opportunities

Job summary

HearingLife, The Villages, FL, seeks a Patient Care Coordinator (PCC) to greet patients, manage appointments, and support in-clinic operations. You will be the face of our retail clinics nationwide, ensuring a positive patient experience and helping the clinic meet revenue goals.

Join a team focused on growth, onboarding, and opportunities to advance— including a Hearing Instrument Specialist Apprentice Program—and work in a patient-centric environment with HIPAA-compliant procedures.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in a customer service, administrative, or healthcare-related role.
• Excellent communication and interpersonal skills.
• Ability to multitask and use scheduling software and EMR systems.

Responsibilities

• You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better.
• Daily Tasks: welcome patients, manage 50–75 calls per day, schedule and confirm appointments, collect and verify insurance information, process payments, and maintain HIPAA standards.
• Maintain inventory of hearing aid supplies and ensure office cleanliness to support patient care.

Skills

Customer service

Communication

Organizational skills

Multitasking

HIPAA compliance

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

Overview

Who is HearingLife: HearingLife is a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $21-22/hr + Monthly Commission Opportunity

Location: The Villages, FL

Full Time and In Person

Benefits

• PTO & Paid Holidays


• Work-Life balance is VERY important to us!


• Medical, dental, vision, and HSA


• 401K+ Match


• Maternity Leave


• Short Term and Long-Term Disability coverage


• Free Life Insurance


• Pet Insurance


• Steeply discounted Hearing Aids and Products for you and your family members.


• Daycare Flex Savings Plan


• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks

• Welcome all patients and maintain high level of customer service


• Inbound and outbound phone calls, 50-75 per day


• Schedule & confirm all patient appointments


• PPI Intake and processing


• Collect and verify medical insurance information for patients


• Ordering and receiving office supplies


• Payment processing


• Hearing Aid supplies inventory management


• Maintain office cleanliness


• Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators!

Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.

Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manager about this program!

Qualifications

Education and Experience

• High school diploma or GED required; college degree preferred.


• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).


• Exceptional organizational skills with attention to detail.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Aff… employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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