Patient Care Coordinator

MLM Hearing, LLC; Tarentum (Allegheny County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

AD&D insurance

Critical Illness

Job summary

MLM Hearing, LLC is seeking a Patient Care Coordinator in Tarentum, PA to welcome patients, manage daily clinic operations, and build strong patient relationships. You will address hearing healthcare needs and support practice growth on a day-to-day basis.

The role focuses on patient scheduling, records management, billing support, and coordination with clinic and home office teams. A minimum of 5 years in medical office management is expected, with strong computer and interpersonal skills.

Qualifications

• Minimum 5 years of medical office management experience.
• Front desk experience in the hearing industry is a plus.
• High school diploma or GED.

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider schedules and ensure the smooth and efficient flow of patient care while in the office.
• Check in and out patients, collect and record payments, and manage billing tasks.
• Maintain daily, weekly and monthly reports; respond to home office requests promptly.
• Verify patient information, billing/insurance data, and maintain patient charts.
• Work with insurance and workers compensation for authorizations and verifications.
• Assist with marketing, outreach, and recall letters; support front office staff as needed.
• Open/close the office daily and ensure reception area is maintained.

Skills

Medical office management

Front desk experience

Customer service

Communication skills

Multitasking

Interpersonal skills

Organization

Sales

Education

High school diploma

Tools

Word processing

Database software

Accounting basics

Billing software

Job description

Do you have 5 years plus of medical office experience and want to join an organization that values your dedication to patient care, recognizes your expertise, and supports your professional growth and long-term success? If so, we encourage you to learn more about joining our team in Tarentum, PA.

As a Patient Care Coordinator (PCC), you will be the welcoming face of our clinic, creating exceptional experiences for every patient who walks through our doors. In this role, you will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing healthcare needs, and help ensure the continued success and growth of the practice.

What You’ll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type

Full Time 40 hours a week, Monday through Friday 9:00am - 5:00 pm, No Weekends

Location

Tarentum, PA

Compensation

$18.00 - $20.00 an hour

• Pay is commensurate with experience and qualifications
• Monthly Bonus Opportunities

Essential Duties and Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements

• A minimum of 5 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Benefits

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Employee discounts
• Legal Insurance
• Pet Insurance