Patient Care Coordinator

Total Vision; San Jose (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Total Vision LLC in California is seeking a friendly front desk professional to greet patients, manage check-in, answer calls, schedule appointments, verify insurance, and transcribe messages for the doctors.

You will use the practice's EHR, handle recalls, prepare charts, process contact lens sales, and maintain an organized reception area. The role requires strong communication, multi-tasking, and the ability to work in a fast-paced clinic.

Qualifications

• High school diploma or GED required.
• Experience in ophthalmic/medical admin is a plus but not required.
• Ability to communicate in English and another language (Spanish or Hindi).

Responsibilities

• Greet incoming patients and complete the check-in process.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and assist with insurance claims as needed.
• Enter routing slips and documents into the EHR system.
• Confirm next-day appointments and manage recalls.
• Prepare charts for the following day and handle contact lens sales.
• Keep the front desk organized and follow opening/closing procedures.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Education

High school diploma

Tools

EHR systems

Job description

Total Vision LLC is a group of highly successful optometry practices that have aligned towards a common goal of world‑class eye‑care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top‑notch team members with the passion, energy, focus and commitment to excel in this type of environment.

Major Duties And Responsibilities

• Warmly greet incoming patients upon entering the practice and complete the check‑in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR.
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.
• All other duties as assigned.

Qualifications

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient‑retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.
• Ability to multi‑task, set priorities and ensure that patient commitments/deadlines are met.
• Proficiency in utilization of automated equipment and systems standard to the optometry industry.

Required Skills/Knowledge

• High school diploma, GED or equivalent.
• Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required.
• Bilingual in English/Spanish or Hindi

Physical Requirements

• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hand dexterity and eye and hand coordination is critical.
• Lifting. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Use of one or both arms and wrists to lift parts, fixtures, and tools on a frequent basis.
• Sitting. Must be able to sit for long periods of time.
• Standing. Particularly for sustained periods of time.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.
• Travel as needed between practices.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of structures. Must be able to read a computer screen for long periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.