Patient Care Coordinator

HearingLife; San Jose (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO & Holidays

Work-Life balance

Medical/Dental/Vision/HSA

401K+ Match

Maternity Leave

Short/Long-Term Disability

Life Insurance

Pet Insurance

Hearing aids discount

Daycare Flex Savings

Growth opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to serve as the welcoming face of our nationwide retail clinics. You will help patients hear better by ensuring a positive experience, coordinating appointments, and supporting clinic operations to meet revenue goals.

Daily duties include greeting patients, handling 50-75 calls daily, verifying insurance, processing payments, and maintaining HIPAA standards while contributing to growth and development opportunities within HearingLife.

Qualifications

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and EMR systems.

Responsibilities

• Act as the face of our retail clinics and ensure a positive patient experience.
• Support clinics to achieve revenue goals by attracting new patients and coordinating interactions.
• Handle inbound/outbound calls (50-75 per day) and schedule appointments.
• Verify medical insurance information and process payments.
• Maintain HIPAA standards and keep the office organized.

Skills

Interpersonal skills

Written communication

Organizational skills

Tech-savviness

Education

High school diploma or GED

College degree preferred

Job description

Overview

Who is HearingLife:

HearingLifeis a national hearing care company and global leader in hearing healthcare built on a heritage of care, health and innovation since 1904.HearingLifeoperates more than 600 hearing care centers across 42 states. We help patients every day through personalized care and hearing aid devices. We follow a scientific, results-oriented approach to hearing healthcare thatis provided byhighly skilledand caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Pay: $22-24 hour + Monthly Commission Opportunities

Benefits:

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions and coordinating patient interactions and needs.

Daily Tasks:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Growth Opportunities at HearingLife for Patients Care Coordinators!

• Comprehensive Onboarding: At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We believe in providing a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success.
• Hearing Instrument Specialist Apprentice Program: Learn how to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed be the provider in your own office, seeing patients and enhancing lives with hearing aid. Ask a manger about this program!
• District Manager In-Training Program: Learn the tools necessary to become a leader in the hearing aid industry.

Qualifications

• Education and Experience
  • High school diploma or GED required; college degree preferred.
  • Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Skills and Abilities
  • Strong interpersonal and communication skills (verbal and written).
  • Exceptional organizational skills with attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affinitive Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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